One London Road · Stoke-on-Trent

The following is a summary of the apartment cancellation policy. Please note that the policy is subject to real-time changes. Refer to the official website and the contract for the most up-to-date information.

Core Principles

1. Once you accept the offer and pay the deposit, the reservation is confirmed. The tenancy agreement is a legal contract. After signing, the tenant is responsible for the full - term rent.
2. Cooling Off Period: You can cancel the reservation without liability within 7 days after the reservation is confirmed, and the full deposit will be refunded (the refund may take several weeks).

Types of Cancellation Policies

1. Cancellation within the Cooling Off Period (within 7 days)

• Condition: The cancellation request must be made within 7 natural days after the reservation is confirmed.
• Refund: The full deposit will be refunded.
• Procedure: Send an email to the designated email address, stating your intention to cancel and your personal information.

2. Cancellation after the Cooling Off Period

• Responsibility: You are required to continue paying the rent until a new tenant is found or the lease term ends.
• Key Terms:
     

Cancellation Policy in Ireland

According to the details of the "Residential License Agreement":

• Cancellation before the license agreement becomes effective:
     If you cancel the reservation within 24 hours after signing the license agreement, the licensor agrees not to hold you responsible for the full contract term, but the deposit already paid will not be refunded.
• Cancellation after confirmation:
     If you cancel after the payment has been received or the license is revoked, all payments made will not be refunded.

Special Group Policies

A. First - year Undergraduate/Graduate Students (No Place, No Pay)

• Condition: Your university admission is revoked due to not meeting the academic requirements.
• Requirements:
     
• Result: You can cancel without liability, and the full deposit will be refunded.

B. Upper - year Undergraduate Students (2nd Year and above)

• Cancellation Conditions:
     
• Document Requirements: Submit an official university expulsion certificate within 3 days after receiving it.
• Result: You can cancel without liability, and the full deposit will be refunded.

C. International Students (No Visa, No Pay)

• Before the lease term starts:
     
• After the lease term starts:
     

Handling of Special Situations

A. Medical Reasons

• Condition: You are unable to continue your studies due to a pre - declared medical problem before signing the contract.
• Requirements: Submit a doctor's certificate and a university expulsion/deferral certificate.
• Responsibility: You are required to pay at least 4 weeks' rent or the current rent cycle fee (whichever is longer).

B. Sensitive/Special Cases

• Procedure: Submit a written application and supporting materials to the Special Conditions Committee.
• Processing Time: Approximately 10 working days (the final decision is non - appealable).

Important Notes

1. The deposit is non - transferable. It cannot be transferred to other tenants or years.
2. Refund Delays: Due to the processes of the deposit protection scheme, the apartment management cannot expedite the refund.
3. No Cancellation after Move - in: Even if you drop out of school, you are still required to pay the full rent until a new tenant is found or the lease term ends.
4. Sub - let Pricing: The rent for the new tenant will be based on the current market price, which may differ from the original price.

Operation Procedures

• Contact Email: The designated email address.
• Document Submission: Send the documents via the original reservation email address, indicating your name, apartment details, and relevant certificates.
• Key Return: Return the keys within 5 working days after the sub - let is successful.

The final interpretation right belongs to the apartment management.