Griffon Studios · London

The following is a summary and overview of the apartment cancellation policy. The policy is subject to real-time changes. Please refer to the official website and the contract for the latest information.

**I. Deposit Policy**

1. **Reservation Deposit (Holding Deposit/Deposit)**

   - **Payment Condition**: Required to be paid at the time of reservation to lock in the room.

   - **Refund Conditions**:

       - **Successful Signing**: Converts into a refundable "Security Deposit" and is regulated by a government-approved deposit protection scheme (TDS in England/Wales; SDS in Scotland).

       - **Unsigned Contract**: If the apartment fails to provide accommodation, the deposit will be refunded in full.

   - **Exception**: The deposit may be forfeited if the tenant fails to sign on time, provides false information, or violates immigration laws.

**II. Cooling Off Period**

- **England/Wales**:

   - **14-Day No-Fault Cancellation**: Can cancel within 14 natural days from the receipt of the accommodation confirmation email and receive a full refund of the deposit.

   - **Approaching Check-In**: If the reservation is less than 14 days from the check-in date, the cancellation period is the earlier of the check-in date or 14 days.

- **Scotland**:

   - **14-Day No-Fault Cancellation**: Can cancel within 14 natural days from the receipt of the "confirmation email" (after completing the reservation) and receive a full refund of the deposit.

   - **Approaching Check-In**: If the reservation is less than 14 days from the actual check-in date, the cancellation period is the earlier of the actual check-in date or 14 days.

**Cancellation Method**: Need to send an email to the designated apartment office email address.

**III. At/After the Start of the Agreement**

**Special Circumstances for Waiver of Liability (Proof Required)**:

   - **No Place No Pay for Academic Failure (England/Wales only)**: For first-year undergraduate students who are rejected by the university due to academic performance not meeting/ exceeding expectations, need to submit the rejection letter and a new acceptance letter within 72 hours.

   - **No Visa No Pay**: Need to submit the official visa rejection letter and cancellation application within 72 hours.

   - **Other Special Circumstances (Scotland)**: Such as health problems, etc., need to provide reasonable proof.

**Finding a Replacement Tenant**:

   - **Conditions**:

       - The replacement tenant must meet the age requirements (18+ in England/Wales; 16.5+ in Scotland) and be a full-time student at a nearby university.

       - Need to sign a new contract and pay a fee.

   - **Fee**: £50 management fee is required in England/Wales; no fee is explicitly mentioned in Scotland.

   - **Refund**: After a successful replacement, the deposit will be deducted as the cancellation fee, and the remaining rent will be refunded.

**If No Replacement Tenant is Found**: Need to pay the full rent until the end of the contract.

**IV. Mid-Term Lease Cancellation after Check-In**

- **Conditions**: Subject to the apartment's approval and meet the following requirements:

   1. Cannot sublet or sublease privately.

   2. Find a replacement tenant who meets the conditions (same as above).

   3. The refund will be processed after the replacement tenant moves in.

**Policy Last Update Date**: England/Wales (November 2024); Scotland (March 2025)

**Note**: The specific policy may vary depending on the apartment location. It is recommended to contact the apartment team directly to confirm the details.

The final interpretation right belongs to the apartment.