One, General Provisions

1. This intermediary platform only provides apartment information display and reservation docking services, and does not participate in the signing and performance of the lease. The rights and obligations related to the lease, the cancellation process and the division of responsibilities shall be determined by the tenant and the apartment and its associated brands (or the landlord) based on the formal lease and the official cancellation policy. This platform shall not bear any legal liability for the performance of the lease and the cancellation results.

Two, Key Rules in the Reservation Stage (Reservation Not Completed)

1. Application Not Passed: If a room cannot be provided for you, the apartment will notify you within 2 working days after receiving the application, and you do not need to pay any fees.
2. Offer Validity Period: Ordinary Reservation Period: The room Offer is valid within 3 natural days after it is issued, and it will automatically expire if it exceeds the time limit; Peak Period (August - September when the results are announced and during the supplementary enrollment stage): The Offer is only valid for 1 natural day, and it will automatically expire if it exceeds the time limit.
3. Reservation生效条件: Only when you accept the Offer and pay the deposit, the reservation is officially completed, and a contract relationship with legal binding force is established between the two parties.
4. Offer Reissuance Instructions: The expired Offer can be applied for reissuance, but it is not guaranteed that the original room, the original price or the original discount is still available.

Three, Cancellation Classification and Core Rules (Divided According to the Cancellation Time Node)

(1) Cancellation within the Cooling-off Period (Initial Cancellation Period)

1. Application Time: Within 7 natural days after the reservation is completed (counting from the reservation date).
2. Refund Rule: The deposit can be fully refunded.
3. Exemption Note: The refund cycle may take several weeks (depending on the progress of the deposit being deposited into the rental deposit plan), and we have no control over the refund speed.
4. Application Method: You need to send a cancellation email to the apartment through the email used for the reservation. The email needs to indicate the name and the reserved apartment information.

(2) Cancellation after the Cooling-off Period (Before Taking the Key/Not Moving In)

1. Core Liability: The tenant needs to bear the rent for the entire lease term until a substitute tenant recognized by the landlord is found and the re-rental is completed.
2. Key Exemption Clauses: The apartment party has no obligation to sign a lease with the substitute tenant recommended by the tenant; the re-rental price is the current market price, and it is not guaranteed to be the same as the original rent; the apartment party and the landlord have no mandatory obligation to find a substitute tenant, and will only try their best to assist.
3. Refund Rule (After Successful Re-rental): The deposit can be refunded, but a £50 contract change fee will be deducted; if the refund is to a non-UK bank, an additional £20 international bank handling fee will be deducted; the deposit cannot be transferred to other tenants or carried forward to the next year.
4. Supplementary Explanation: Only when the substitute tenant's cooling-off period ends, or the substitute tenant has paid the rent and moved in, can the original tenant be relieved of the contract liability; if the substitute tenant cancels within their 7-day cooling-off period, the original tenant still needs to bear the rent until the next substitute tenant is found.

(3) Cancellation after the Cooling-off Period (After Taking the Key/After Moving In)

1. Core Liability: The same as 'Cancellation after the Cooling-off Period (Before Taking the Key/Not Moving In)', need to bear the rent for the entire lease term until successful re-rental; additionally, need to ensure that the room is in a clean and rentable state (the same as when moving in), and cooperate with the viewing.
2. Refund Rule：The same as 'Cancellation after the Cooling-off Period (Before Taking the Key/Not Moving In)'; if the lease is terminated due to the expiration of the notice period in accordance with the current laws and regulations, the £50 contract change fee will not be deducted.
3. Special Explanation: The tenant who moves out early can only apply for the refund of the deposit until the end of the lease term.

(4) Exclusive Cancellation Policy for Ireland Region

1. Cancellation within 24 hours after signing the contract: There is no need to bear the liability for the entire lease term, but the deposit will not be refunded;
2. Cancellation after confirming the payment: All paid amounts will be forfeited in full.

Four, Special Exemption Policies ('No Place, No Pay', 'No Visa, No Pay')

(1) No Place, No Pay

1. Applicable Groups: Only for first-year undergraduate and first-year postgraduate applicants

1. Exemption Circumstances: The university withdraws the admission notice due to not meeting the admission grades; choosing to study at another university due to exceeding the expected grades (only applicable to first-year undergraduates).
2. Application Materials: A rejection letter issued by the university/UCAS, a screenshot of the UCAS status (proving non-compliance), or an admission certificate from a new university (obtained through UCAS adjustment); a compliant cancellation email (the same as the requirements for the cooling-off period cancellation email).
3. Time Node: The materials need to be submitted within 3 natural days after the grades are announced, and no later than August 28th (whichever is earlier).
4. Exemption Result: After passing the review, the contract can be cancelled without penalty, and the deposit will be fully refunded (the refund will be completed within 30 working days).
5. Overdue Liability: If the materials are not submitted within 3 natural days, the tenant needs to bear the rent for the entire lease term until successful re-rental.

2. Applicable Groups: Second-year and above students

1. Exemption Circumstances: The university withdraws the study qualification for the next academic year due to not meeting the grade requirements.
2. Application Materials: A certificate document issued by the university stating 'not meeting the standard and withdrawing the qualification' + a compliant cancellation email.
3. Time Node: The materials need to be submitted within 3 natural days after receiving the university notice.
4. Overdue/Supplementary Liability: Failure to submit the materials on time: The deposit will not be refunded, and the tenant needs to bear the rent for the entire lease term until successful re-rental; if the lease term has started when receiving the university notice, the tenant needs to bear the rent from the start date of the lease term until successful re-rental.
5. Exemption Result: After passing the review, the contract can be cancelled, and the deposit will be fully refunded (completed within 30 working days); the deposit cannot be transferred.

(2) No Visa, No Pay

1. Applicable Groups: Only for international visa applicants.
2. Situation 1: Not Obtaining a Visa Before the Lease Term Starts
3. Application Materials: A visa rejection notice issued by the UK Home Office (UK Visas & Immigration) + a compliant cancellation email (indicating the rejection and the intention to cancel, name, apartment information).
4. Time Node: The materials need to be submitted within 3 natural days after receiving the rejection notice, and no later than September 20th (for academic year reservations).
5. Exemption Result: Submitting qualified materials on time can cancel the contract without penalty, and the deposit will be fully refunded; if not submitted on time or the lease term has started, the tenant needs to bear the rent for the entire lease term until successful re-rental.
6. Situation 2: Visa Cancelled After the Lease Term Starts
7. Notification Requirements: Need to notify the apartment team through the designated email within 48 hours after receiving the cancellation notice.
8. Application Materials: A visa cancellation notice from the UK Home Office + a退学证明from the university.
9. Responsibility Division: Need to move out of the apartment immediately, but still need to bear the rent until a substitute tenant is found, or until the notice period in accordance with the law ends.

Five, Other Important Clauses

(1) No Active Cancellation After Moving In

Once moved in, regardless of whether the study is terminated or not, the lease cannot be cancelled; need to move out immediately, but still need to bear the remaining lease term rent until successful re-rental, or until the notice period specified by law ends. The deposit refund rule after successful re-rental is the same as 'Cancellation after the Cooling-off Period (After Taking the Key/After Moving In)'.

Supplementary Requirements: After successful re-rental or the end of the notice period, the key needs to be returned to the apartment office within 5 working days, and the contact information needs to be confirmed for subsequent notification.

(2) Cancellation Due to Medical and Special Circumstances

1. Medical Conditions

1. Application Premise: The medical condition needs to have been declared when applying for the apartment, and this condition leads to the inability to continue the study.
2. Application Materials: A cancellation email (indicating the medical reason) + a doctor's certificate + a university退学/延期证明.
3. Responsibility Division: Need to bear at least 4 weeks' rent, or bear until the end of the current rent cycle (whichever is longer); the rent cycle is defined as the total contract amount for the entire lease term is divided into 3 installments on average, regardless of the initial payment method selected.
4. Medical Condition Not Declared: Need to bear the rent for the entire lease term until successful re-rental.

2. Sensitive/Special Exceptional Circumstances

1. Application Method: Submit a written application through the designated email attached with relevant supporting materials (medical certificates, school certificates, etc.).
2. Review Process: Reviewed by the Special Circumstances Committee, and a final decision will be given within 10 working days (may be extended due to landlord approval); the review results will be notified to the tenant and the guarantor in writing.