Tower Bridge · London

The following is a summary and overview of the apartment cancellation policy. The policy is subject to real-time changes. Please refer to the official website and the contract for the latest information.

**If the one-week deposit has not been paid, you can cancel the reservation without liability.**

**If the deposit has been paid, please refer to the following:**

**1. The lease start date is more than 8 weeks after the reservation (e.g., reserved in June for September occupancy)**

   - **Unconditional refund period**: You can cancel for free within **14 days** after the reservation and receive a full refund without any subsequent liability.

   - **Cancellation conditions after 14 days**:

       - **Visa refusal**: If you are refused a UK visa and can provide proof, you can cancel before **August 20th**.

       - **Replacement tenant**: If the apartment management finds a new tenant who meets the lease responsibilities (subject to apartment approval), you can cancel.

   - **Cancellation fees**:

       - In either case, you need to retain **one week's deposit** as a handling fee.

       - If you have paid more than one week's rent and have not moved in, the excess amount can be applied for a refund to the original payment account.

**2. The lease start date is within 8 weeks after the reservation (e.g., reserved in August for September occupancy)**

   - **Unconditional refund period**: You can cancel for free within **7 days** after the reservation and receive a full refund without any subsequent liability.

   - **Cancellation conditions after 7 days**:

       - **Only replacement tenant**: If the apartment management finds a new tenant who meets the conditions (subject to apartment approval), you can cancel.

       - If the lease has started (regardless of whether you have moved in), you need to go through the official "Apply to terminate the contract process".

   - **Cancellation fees**:

       - You need to pay **one week's rent** as a cancellation handling fee, and the unused rent beyond one week can be applied for a refund to the original payment account.

**3. Conditions for early termination after moving in**

   - **Lease termination conditions** (subject to apartment approval):

       - You need to find a new tenant and a guarantor who meet the remaining lease responsibilities (lease terms are the same as the original contract).

       - The remaining lease term needs to be **≥7 weeks**.

       - You need to move out at least **1 week** in advance (or as notified by the apartment).

   - **Fees**:

       - You need to pay a **contract termination handling fee** (covering management costs).

       - The cost of the unused rent beyond one week can be applied for a refund to the original payment account.

**Application cancellation process**

1. **Log in to the account**: Verify your identity through the Urbanest portal.

2. **Initiate a conversation**: Use the orange chat tool to create a new conversation (do not reply to old messages).

3. **Obtain the form**: Request the "Next academic year cancellation form" and fill it out through the unique link.

4. **Submit materials**: Attach relevant proofs (such as visa refusal letter) and additional information.

5. **Wait for review**: The apartment will notify you of the result and the next steps via email.

**Key points to note**

- **Time-sensitive**: Pay attention to the 14-day/7-day unconditional refund window and the August 20th deadline.

- **Replacement tenant approval**: Approval depends solely on the apartment's decision.

- **Refund path**: Excess rent is only refunded to the original payment account.

- **Handling fees are non-refundable**: In any case, you need to pay one week's rent as a handling fee.

Policy last updated: January 2025

The final interpretation rights belong to the apartment.