I. General Provisions

1. This intermediary platform only provides apartment information display and reservation docking services and does not participate in the signing and performance of the lease. The rights and obligations related to the lease, the cancellation process and the liability division are determined by the tenant and the apartment and its affiliated brands (or the landlord) based on the formal lease and the official cancellation policy. This platform shall not bear any legal liability for the performance of the lease and the cancellation results.

II. Key Rules in the Reservation Stage (Uncompleted Reservation)

1. Application Not Passed: If the room cannot be provided for you, the apartment will notify you within 2 working days after receiving the application, and you do not need to pay any fees.
2. Offer Validity Period: Ordinary Reservation Period: The room Offer is valid within 3 natural days after it is issued and will automatically expire if it exceeds the time limit; Peak Period (August - September, during the release of grades and the supplementary enrollment stage): The Offer is only valid for 1 natural day and will automatically expire if it exceeds the time limit.
3. Reservation生效条件: Only when you accept the Offer and pay the deposit, the reservation is officially completed and a legally binding contract relationship is established between the two parties.
4. Offer Reissue Instructions: The expired Offer can be applied for reissue, but it is not guaranteed that the original room, the original price or the original discount is still available.

III. Cancellation Classification and Core Rules (Divided by Cancellation Time Nodes)

(I) Cancellation within the Cooling-off Period (Initial Cancellation Period)

1. Applicable Time: Within 7 natural days after the reservation is completed (starting from the reservation date).
2. Refund Rule: The deposit can be fully refunded.
3. Exemption Note: The refund cycle may take several weeks (depending on the progress of the deposit being deposited into the rental deposit plan), and we have no control over the refund speed.
4. Application Method: You need to send a cancellation email to the apartment through the email used for reservation. The email should indicate your name and the reservation apartment information.

(II) Cancellation after the Cooling-off Period (Before Taking the Key/Before Moving In)

1. Core Liability: The tenant needs to bear the rent for the entire lease term until a substitute tenant recognized by the landlord is found and the re-rental is completed.
2. Key Exemption Clauses: The apartment party has no obligation to sign a lease with the substitute tenant recommended by the tenant; the re-rental price is the current market price, and it is not guaranteed to be the same as the original rent; the apartment party and the landlord have no mandatory obligation to find a substitute tenant and will only try their best to assist.
3. Refund Rule (After Successful Re-rental): The deposit can be refunded, but a £50 contract change fee will be deducted; if the refund is to a non-UK bank, an additional £20 international bank handling fee will be deducted; the deposit cannot be transferred to other tenants or carried forward to the next year.
4. Supplementary Explanation: Only when the substitute tenant's cooling-off period ends, or the substitute tenant has paid the rent and moved in, can the original tenant be relieved of the contract liability; if the substitute tenant cancels within his/her 7-day cooling-off period, the original tenant still needs to bear the rent until the next substitute tenant is found.

(III) Cancellation after the Cooling-off Period (After Taking the Key/After Moving In)

1. Core Liability: The same as 'Cancellation after the Cooling-off Period (Before Moving In)', you need to bear the rent for the entire lease term until successful re-rental; additionally, you need to ensure that the room is in a clean and rentable state (the same as when you moved in) and cooperate with the viewing.
2. Refund Rule: The same as 'Cancellation after the Cooling-off Period (Before Moving In)'; if the lease is terminated due to the expiration of the notice period in accordance with the current laws and regulations, the £50 contract change fee will not be deducted.
3. Special Explanation: The tenant who moves out early can apply for the refund of the deposit until the end of the lease term.

(IV) Exclusive Cancellation Policy for Ireland Region

1. Cancellation within 24 hours after signing the contract: There is no need to bear the liability for the entire lease term, but the deposit will not be refunded;
2. Cancellation after confirming the payment: All the paid款项 will be forfeited in full.

IV. Special Exemption Policies ('No Place, No Pay', 'No Visa, No Pay')

(I) No Place, No Pay

1. Applicable Population: Only for first-year undergraduate and first-year postgraduate applicants

1. Exemption Circumstances: The university withdraws the admission notice due to not meeting the admission score; choosing to study at another university due to exceeding the expected score (only applicable to first-year undergraduates).
2. Application Materials: The rejection letter issued by the university/UCAS, the UCAS status screenshot (proving non-compliance), or the admission certificate of the new university (obtained through UCAS transfer); a compliant cancellation email (the same as the requirements for the cooling-off period cancellation email).
3. Time Node: The materials need to be submitted within 3 natural days after the release of the grades and no later than August 28th (whichever is earlier).
4. Exemption Result: After passing the review, the contract can be cancelled without penalty, and the deposit will be fully refunded (the refund will be completed within 30 working days).
5. Overdue Liability: If the materials are not submitted within 3 natural days, the tenant needs to bear the rent for the entire lease term until successful re-rental.

2. Applicable Population: Second-year and above students

1. Exemption Circumstances: The university withdraws the study qualification for the next academic year due to not meeting the score requirements.
2. Application Materials: The 'non-compliance and withdrawal of qualification' certificate document issued by the university + a compliant cancellation email.
3. Time Node: The materials need to be submitted within 3 natural days after receiving the university notice.
4. Overdue/Supplementary Liability: If the materials are not submitted on time: the deposit will not be refunded, and the tenant needs to bear the rent for the entire lease term until successful re-rental; if the lease term has started when receiving the university notice, the tenant needs to bear the rent from the start date of the lease term until successful re-rental.
5. Exemption Result: After passing the review, the contract can be cancelled, and the deposit will be fully refunded (completed within 30 working days); the deposit cannot be transferred.

(II) No Visa, No Pay

1. Applicable Population: Only for international visa applicants.
2. Situation 1: Not Obtaining a Visa Before the Start of the Lease Term
3. Application Materials: The visa rejection notice issued by the UK Home Office (UK Visas & Immigration) + a compliant cancellation email (indicating the rejection and the intention to cancel, name, apartment information).
4. Time Node: The materials need to be submitted within 3 natural days after receiving the rejection notice and no later than September 20th (for academic year reservations).
5. Exemption Result: Submitting the qualified materials on time can cancel the contract without penalty, and the deposit will be fully refunded; if not submitted on time or the lease term has started, the tenant needs to bear the rent for the entire lease term until successful re-rental.
6. Situation 2: The Visa is Cancelled After the Start of the Lease Term
7. Notification Requirement: You need to notify the apartment team through the designated email within 48 hours after receiving the cancellation notice.
8. Application Materials: The visa cancellation notice from the UK Home Office + the退学证明issued by the university.
9. Liability Division: You need to move out of the apartment immediately, but still need to bear the rent until a substitute tenant is found, or until the notice period in accordance with the law ends.

V. Other Important Clauses

(I) No Active Cancellation After Moving In

Once you move in, regardless of whether you terminate your studies or not, you cannot cancel the lease; you need to move out immediately, but still need to bear the remaining lease term rent until successful re-rental, or until the notice period specified by law ends. The deposit refund rule after successful re-rental is the same as 'Cancellation after the Cooling-off Period (After Moving In)'.

Supplementary Requirements: After successful re-rental or the end of the notice period, you need to return the key to the apartment office within 5 working days and confirm your contact information for subsequent notification.

(II) Cancellation for Medical and Special Circumstances

1. Medical Conditions

1. Applicable Prerequisites: The medical condition needs to have been declared when applying for the apartment, and this condition leads to the inability to continue studying.
2. Application Materials: Cancellation email (indicating the medical reason) + doctor's certificate + university退学/延期证明.
3. Liability Division: You need to bear at least 4 weeks' rent, or bear until the end of the current rent cycle (whichever is longer); the rent cycle is defined as the total contract amount for the entire lease term divided equally into 3 installments, regardless of the initial payment method selected.
4. Medical Condition Not Declared: You need to bear the rent for the entire lease term until successful re-rental.

2. Sensitive/Special Exceptional Circumstances

1. Application Method: Submit a written application through the designated email, attached with relevant supporting materials (medical certificates, school certificates, etc.).
2. Review Process: Reviewed by the Special Circumstances Committee, and a final decision will be given within 10 working days (it may be extended due to landlord approval); the review results will be notified to the tenant and the guarantor in writing.