London Stratford · London

Below is a summary of the apartment cancellation policy. Please note that the policy is subject to change, so refer to the official website and the contract for the most up - to - date information.

Iconinc Brand's Cancellation Policy

Reservation Fees: A £150 deposit (which can be deducted from the first - term rent) and a £500 security deposit (for Triangle apartment building: £250) are required. The security deposit will be refunded if there is no damage to the room.

Cancellation and Refund:

Deposit Refund Rules for the £150 Deposit

1. Refundable Situations: If the contract cannot be completed due to the landlord's reasons, the deposit will be refunded within 15 days.

2. Non - refundable Situations:

• No legal eligibility to rent
• Providing false or misleading information
• Voluntarily withdrawing from the reservation
• Failing to complete the application process within 15 days. Once the reservation is completed, cancellation is non - refundable, non - modifiable, and non - transferable.

After the contract comes into effect, the tenant must find a replacement tenant to terminate the contract:

• The replacement tenant must assume full rent liability;
• Otherwise, the tenant must continue to fulfill the contract obligations.

No Visa No Pay

Applicable Academic Year and Date:

For the 2025/2026 academic year: Before August 1, 2025

Conditions: Students must submit a copy of the visa refusal letter to IconInc within 48 hours after the visa is rejected.

Amount: There will be no additional fees for canceling the reservation.

No Place No Pay

Applicable Academic Year and Date:

For the 2025/2026 academic year: Before August 13, 2025

Conditions: Students must submit a copy of the university rejection letter to IconInc within 48 hours after being rejected by the university.

Amount: There will be no additional fees for canceling the reservation.

Roomzzz Brand's Cancellation Policy

Basic Requirements

• All cancellations must be notified in writing to IconInc (verbal applications are invalid), and the cancellation is considered valid only after receiving written confirmation from IconInc.
• If there is uncertainty about exam results, visa status, or admission eligibility, it is recommended to confirm these factors before making a reservation.

Circumstances for Forfeiture of the Booking Deposit
The £150 deposit will not be refunded in the following situations:

• No eligibility to rent or providing false information
• Withdrawing from the lease agreement
• Failing to complete the contract signing within 15 days

Conditions for Termination after Signing the Contract

• After the contract comes into effect, the tenant must find a replacement tenant (who will assume the full rent) to terminate the contract.

Special Exemption Cancellation Policy

No Visa, No Pay

• Applicable Conditions: Visa is rejected
• Cancellation Process:
         
  ① Submit the visa refusal letter (must be sent to IconInc within 48 hours after receipt);
         
  ② Deadline:
         
• Result: Cancel the reservation without liability

No Place, No Pay

• Applicable Conditions: University admission is rejected
• Cancellation Process:
         
  ① Submit the university rejection proof (must be sent to IconInc within 48 hours after receipt);
         
  ② Deadline:
         

Result: Cancel the reservation without liability

Platform Liability Disclaimer

Note: This policy is a direct translation and summary of IconInc's terms. The actual cancellation rights are subject to the final interpretation of the supplier. The platform recommends that users:
   
Confirm admission eligibility before making a reservation;
   
Strictly follow the written application and material submission deadlines;
   
Carefully read the contract terms before signing.

The final interpretation right belongs to the apartment.