General Provisions

This platform only provides housing information display and reservation consultation services and does not participate in the signing of various lease contracts and activity preferential agreements. All rights and responsibilities regarding reservations, cancellations, recommended rebates, and promotional activities are subject to the official terms. The platform does not assume any legal liability for refund, disputes, or compensation.

I. Basic Reservation, Guarantor, and Payment General Rules

1. Check-in Threshold: The check-in person must be at least 18 years old.
2. Reservation Deposit Rule: Pay a £150 reservation fee to lock the housing. This amount will be deducted from the first installment of rent later. After payment, a full set of agreement forms will be issued. The tenant needs to submit all the lease, £500 deposit, guarantor documents, and automatic debit authorization within 15 days. Overseas tenants can submit materials by email first, but the original paper documents of the guarantor must be delivered to the apartment office. If all procedures are not completed within 15 days, the tenant is bound by the lease law and needs to pay the full rent for the entire lease term.
3. Guarantor Hard Requirements: The guarantor must live in the UK, own a property, be at least 18 years old, and have a full-time job. Income proof, property proof, address bill, and signed copy of identity documents need to be provided. If a qualified UK guarantor cannot be provided, there are two options. One is to pay the full rent for the entire lease term at one time, and the other is to choose Housing Hand, a third-party guarantee company. This institution charges an annual service fee based on the total rent, and the fee can be consulted with the staff.
4. Payment Handling Fee: There is no additional handling fee for bank card payment.
5. Housing Information Description: The floor plans and pictures on the official website are for reference only and do not have the force of contract. There may be deviations in size and layout. If the apartment cannot provide the selected house type, an alternative housing will be provided. If the tenant does not accept it, all deposits will be refunded in full.
6. Network Standard: The WiFi speed in The Edge, The Glassworks, The Ascent, and Gravity is 325mbps.
7. Contact Information: The tenant needs to ensure that the reserved contact information is accurate and valid.

II. Unified Cancellation Rules

1. All cancellations are only valid in writing by email. Oral cancellations are not recognized and only take effect after receiving written consent from IconInc.
2. In the following situations, the £150 reservation fee will not be refunded: early reservation due to uncertainty about grades, visas, or enrollment; providing false or misleading information; unilaterally giving up the reservation; exceeding the 15-day material submission time limit.
3. After signing the formal lease, there is no right to unilaterally terminate the contract. Only a qualified and complete substitute tenant who can take over the remaining lease term can be found by oneself, and the rent payment obligation can be terminated only after completing the sublease process.
4. Exemption from Liability Cancellation Policy (No Visa No Pay / No Place No Pay)

1) Visa Refusal: Submit a UKVI refusal letter before August 1 (send the document within 48 hours), and it can be cancelled in full without a fine;

2) University Admission Refusal: Submit the university's rejection letter within 48 hours after the result is announced and before August 12, and it can be cancelled for free without a fine.