General Provisions

This intermediary platform only provides apartment information display and reservation docking services, and does not participate in the signing and performance of leases. All cancellation rights and responsibilities are executed by the apartment and the tenant in accordance with this official cancellation policy, and the platform does not assume any relevant legal responsibilities.

I. Basic Reservation Rules

1. If there are no suitable properties within 2 working days after submitting the application, no fees will be charged;
2. After receiving the room type offer, for regular reservations, within 3 days, and only within 1 day during the peak period of admission settlement in August - September, the offer must be accepted and the deposit paid. If the time limit is exceeded, the offer will automatically expire, and re-reservation does not guarantee the same room type, price, or activity;
3. After accepting the offer and paying the deposit, the contract has full legal binding force, and the tenant is required to bear the full rent for the entire lease term.

II. 7-Day Cooling-off Period (Non-liability Cancellation Applicable to All Grades)

1. Time Limit: Within 7 natural days from the date of completing the reservation;
2. Operation: Send an email to the official designated email address to apply for cancellation;
3. Refund: The deposit will be fully refunded. The refund period is affected by the process of the deposit supervision institution, and the platform cannot speed it up.

III. Regular Cancellation Rules After the Cooling-off Period / After Taking the Key and Moving In

1. Core Liability: The tenant shall bear the full rent for the entire lease term until the apartment reviews and approves the signing and occupancy of the substitute tenant;
2. Apartment Obligation: Only provide assistance and has no obligation to actively find a substitute tenant;
3. Tenant Obligation: Keep the house clean and rentable and cooperate with property inspections;
4. Subletting Deduction: After matching a compliant substitute tenant, a £50 contract change fee will be deducted from the deposit; an additional £20 international transfer fee will be deducted for refunds from overseas bank cards;
5. Special Risk: If the substitute tenant cancels within their 7-day cooling-off period, the original tenant still needs to continue to bear the rent and find a new substitute;
6. Deposit Restriction: The deposit cannot be transferred to others or顺延 to the next academic year;
7. Check-out Requirements: Return all keys within 5 working days after the substitute tenant is reviewed and approved.

IV. Exemption Exclusive to Freshmen Undergraduates / Postgraduate Freshmen (No Place No Pay)

Application: Not meeting the admission score line, the school revoking the admission; or changing the institution due to grades exceeding expectations

Hard Application Conditions

1. Submit materials within 3 natural days after the results are announced, and the latest deadline is August 28th, whichever is earlier;
2. Materials: Send a cancellation application + UCAS / official rejection / transfer admission certificate from the university to the reservation email;
3. Time Limit: The deposit will be fully refunded within 30 days after the materials are verified to be correct;
4. Consequences of Exceeding the Time Limit: If not submitted on time, 4 weeks' notice is required, and the rent for the 4-week gap period shall be paid normally.

V. Exemption Rules for Sophomores and Above

There are only two situations in which non-liability cancellation is possible:

1. Cancel within the 7-day cooling-off period;
2. The school revokes the admission. Submit the school's official certificate within 3 days after the result is announced, and the deposit will be fully refunded; if overdue, 4 weeks' rent gap shall be borne; other than that, only the subletting process can be followed.

VI. Exemption for International Students with Visa Rejection / Visa Expiration (No Visa No Pay)

1. Rejection Before the Lease Term Starts

1. Submit the official visa rejection document from the embassy within 3 days after receiving the rejection notice;
2. The materials must be delivered to the apartment before September 1st, and the deposit will be fully refunded after passing the review;
3. If not submitted on time: 4 weeks' notice is required and the rent for the gap period shall be borne.

2. The Lease Term Has Started but Not Moved In

The rejection materials need to be submitted, and at the same time, a 4-week rent notice period shall be fulfilled.

3. Visa Cancelled After Moving In

Inform by email within 48 hours after receiving the cancellation notice, and provide the UKVI official document + the school's退学 certificate at the same time, and handle it in accordance with the relevant terms of the school.

VII. Exemption Cancellation Situations After Moving In (Under the Premise of No Subletting)

Only when the student status is revoked by the school / suspended for more than 60 days can an application be made:

1. Submit a written cancellation application at least 4 weeks in advance;
2. Provide the school's official退学 / medical suspension certificate;
3. Submit the materials for review; if the above conditions are not met, the rent liability can only be terminated through subletting.

VIII. Special Case Appeal Channel

In case of special circumstances such as medical treatment or major changes, a complete certificate can be attached to the email and submitted to the special review team, and a final ruling will be given in about 10 working days, and the result is not appealable.

IX. Supplementary Special Priority Rules

If the student signs an official lease agreement / nomination agreement with the school, the school's cancellation policy shall have a higher priority than this apartment's policy.