General Provisions

This intermediary platform only provides apartment information display and reservation docking services and does not participate in the signing and performance of the lease. The rights and obligations related to the lease, the cancellation process and the division of responsibilities shall be determined by the tenant and the apartment and its associated brands (or landlord) based on the formal lease and the official cancellation policy. This platform does not assume any legal liability for the performance of the lease and the cancellation result.

I. Cancellation Management Fee

All cancellation applications are subject to a £15 management fee, which is non-refundable and will be directly deducted from the refundable amount.II. Cooling-off Period PolicyThe standard cooling-off period is 14 days after the signing of the lease contract. During this period, a cancellation application can be submitted to the apartment team in writing or by email.

For bookings made on or after August 1, 2026, the cooling-off period is shortened to 3 days.

1. If cancelled within the cooling-off period, the prepaid rent and other paid fees can be refunded, with only a £15 management fee deducted.If checking in and collecting the keys within the cooling-off period, the cooling-off period will immediately and automatically expire.III. Post-cooling-off Period Cancellation Policy
2. After the cooling-off period, the apartment will review according to the specific situation. All applications need to submit written materials. After passing the review, a £15 management fee will be deducted.Exemption from Cancellation for Failure to Enroll - Failure to meet the university admission grades, failure to obtain a visa, cancellation of pre-school language courses, deferral of university enrollment. Canceling can be applied for with official certificates from the university, visa center, etc. The rent payable before passing the review needs to be paid, and the remaining prepaid fees will be refunded after deducting the relevant fees.Cancellation for Withdrawal/Expulsion from School - A university official certificate needs to be submitted and reviewed separately by the apartment. If the review is passed, the contract can be terminated and the remaining prepaid rent will be refunded after deducting the relevant fees.
3. Cancellation for Personal Reasons - Due to changes in personal ideas, booking other accommodation, etc., a replacement student tenant who meets the requirements must be found on their own.
4. The replacement tenant cannot be an existing resident and needs to sign a contract for the full lease term and pay the prepaid rent. The transfer needs to be completed before May 31, 2027. A £50 contract transfer fee will be charged for a successful transfer, and the £15 cancellation management fee will no longer be charged. If no replacement tenant is found, the contract needs to be continued to be performed and all rent needs to be paid.立即自动失效。

三、冷静期后退订政策

冷静期结束后退订，公寓将根据具体情况审核，所有申请均需提交书面材料，审核通过后扣除 15 英镑管理费。

1. 无法入学豁免取消未达到大学录取成绩、未获签证、学前语言课取消、大学延期入学，可凭大学、签证中心等官方证明申请取消，需支付审核通过前的应付租金，剩余预付费用扣除相关费用后退还。
2. 退学 / 被学校开除取消需提交大学官方证明，由公寓单独审核，审核通过可解除合同，扣除相关费用后退还剩余预付租金。
3. 个人原因取消因个人想法变更、预订其他住宿等原因退订，必须自行找到符合要求的替代学生租客。替代租客不可为现有住户，需签订完整租期合同并支付预付租金，转接需在 2027 年 5 月 31 日前完成。成功转接收取50 英镑合同转接费，不再收取 15 英镑取消管理费，未找到替代租客需继续履行合同支付全部租金。