Ⅰ. General Provisions

1. This intermediary platform only provides apartment information display and booking - connection services and does not participate in the signing and performance of lease contracts. The rights and obligations related to the lease, the cancellation process, and the division of responsibilities are all determined by the tenant and the apartment and its affiliated brands (or the landlord) in accordance with the formal lease contract and the official cancellation policy. This platform does not assume any legal responsibility for the performance of the lease and the cancellation results.

Ⅱ. Key Rules in the Booking Stage (Booking Not Completed)

1. Application Rejected: If a room cannot be provided for you, the apartment will notify you within 2 working days after receiving the application, and you do not need to pay any fees.
2. Offer Validity: During the ordinary booking period, the room Offer is valid for 3 natural days after it is issued and will automatically expire if overdue; during the peak - period (the score announcement and supplementary enrollment stage from August to September), the Offer is only valid for 1 natural day and will automatically expire if overdue.
3. Booking Effectiveness Condition: The booking is officially completed and a legally binding contractual relationship is established between the two parties only when you accept the Offer and pay the deposit.
4. Offer Re - issuance Instructions: An expired Offer can be applied for re - issuance, but there is no guarantee that the original room, original price, or original discount will still be available.

Ⅲ. Cancellation Categories and Core Rules (Divided According to Cancellation Time Nodes)

(Ⅰ) Cancellation within the Cooling - off Period (Initial Cancellation Period)

1. Applicable Time: Within 7 natural days after the booking is completed (counting from the booking date).
2. Refund Rules: The deposit can be fully refunded.
3. Exemption Description: The refund period may take several weeks (depending on the progress of the deposit being deposited into the rental deposit plan), and we cannot interfere with the refund speed.
4. Application Method: A cancellation email shall be sent to the apartment through the email used for booking. The email shall indicate the name and the information of the booked apartment.

(Ⅱ) Cancellation after the Cooling - off Period (Before Key Collection/Before Check - in)

1. Core Liability: The tenant shall be responsible for the rent for the entire lease term until a substitute tenant recognized by the landlord is found and re - rented.
2. Key Exemption Clauses: The apartment has no obligation to sign a lease contract with the substitute tenant recommended by the tenant; the re - rental price is the current market price, and there is no guarantee that it will be the same as the original rent; the apartment and the landlord have no mandatory obligation to find a substitute tenant and will only make every effort to assist.
3. Refund Rules (After Successful Re - rental): The deposit can be refunded, but a £50 contract change fee will be deducted; if the refund is made to a non - UK bank, an additional £20 international bank handling fee will be deducted; the deposit cannot be transferred to other tenants or carried forward to the next year.
4. Supplementary Instructions: The original tenant can only be released from the contract liability only when the substitute tenant's cooling - off period ends or the substitute tenant has paid the rent and checked in; if the substitute tenant cancels within its 7 - day cooling - off period, the original tenant still needs to bear the rent until the next substitute tenant is found.

(Ⅲ) Cancellation after the Cooling - off Period (After Key Collection/After Check - in)

1. Core Liability: The same as the 'cancellation after the cooling - off period and before check - in', the tenant needs to bear the rent for the entire lease term until successful re - rental; additionally, the tenant needs to ensure that the room is in a clean and rentable state (the same as when checking in) and cooperate with property viewings.
2. Refund Rules: The same as the 'cancellation after the cooling - off period and before check - in'; if the lease contract is terminated due to the expiration of the notice period in line with the current legal provisions, the £50 contract change fee will not be deducted.
3. Special Instructions: Tenants who move out early can only apply for the refund of the deposit on the end date of the lease term.

(Ⅳ) Exclusive Cancellation Policy for Ireland Region

1. Cancellation within 24 hours after signing: There is no need to assume the liability for the entire lease term, but the deposit will not be refunded;
2. Cancellation after confirming payment: All paid amounts will be forfeited.

Ⅳ. Special Exemption Policies ("No Place, No Pay" and "No Visa, No Pay")

(Ⅰ) No Place, No Pay

1. Applicable Population: Only for first - year undergraduate and first - year postgraduate applicants

1. Exemption Circumstances: The university withdraws the admission notice due to failure to meet the admission score; choosing to study at another university due to achieving higher than expected scores (only applicable to first - year undergraduates).
2. Application Materials: A rejection letter issued by the university/UCAS, a UCAS status screenshot (proving non - compliance), or an admission certificate from a new university (obtained through UCAS adjustment); a compliant cancellation email (the same requirements as the cooling - off period cancellation email).
3. Time Node: The materials need to be submitted within 3 natural days after the score announcement and no later than August 28 (whichever is earlier).
4. Exemption Result: After passing the review, the contract can be terminated without penalty, and the deposit will be fully refunded (completed within 30 working days).
5. Overdue Liability: If the materials are not submitted within 3 natural days, the tenant needs to bear the rent for the entire lease term until successful re - rental.

2. Applicable Population: Students in the second year and above

1. Exemption Circumstances: The university withdraws the study qualification for the next academic year due to failure to meet the score requirements.
2. Application Materials: A proof document issued by the university stating "non - compliance and withdrawal of qualification" + a compliant cancellation email.
3. Overdue/Supplementary Liability: If the materials are not submitted on time: the deposit will not be refunded, and the tenant needs to bear the rent for the entire lease term until successful re - rental; if the lease term has already started when receiving the university notice, the tenant needs to bear the rent from the start of the lease term until successful re - rental.
4. Exemption Result: After passing the review, the contract can be terminated, and the deposit will be fully refunded (completed within 30 working days); the deposit cannot be transferred.
5. (Ⅱ) No Visa, No Pay

Applicable Population: Only for international visa applicants.

1. Situation 1: No visa obtained before the start of the lease term
2. Application Materials: A visa rejection notice issued by the UK Visas & Immigration + a compliant cancellation email (indicating the visa rejection and the intention to cancel, name, and apartment information).
3. Time Node: The materials need to be submitted within 3 natural days after receiving the visa rejection notice and no later than September 20 (for academic year bookings).
4. Exemption Result: If qualified materials are submitted on time, the contract can be terminated without penalty, and the deposit will be fully refunded; if not submitted on time or if the lease term has already started, the tenant needs to bear the rent for the entire lease term until successful re - rental.
5. Situation 2: Visa revocation after the start of the lease term
6. Notification Requirements: The apartment team needs to be informed through the designated email within 48 hours after receiving the revocation notice.
7. Application Materials: A visa revocation notice from the UK Visas & Immigration + a withdrawal certificate from the university.
8. Liability Division: The tenant needs to move out of the apartment immediately but still needs to bear the rent until a substitute tenant is found or until the end of the notice period in line with legal provisions.
9. Ⅴ. Other Important Clauses

(Ⅰ) No Voluntary Cancellation after Check - in

Once checked in, regardless of whether the studies are terminated or not, the lease contract cannot be terminated; the tenant needs to move out immediately but still needs to bear the rent for the remaining lease term until successful re - rental or until the end of the notice period as required by law. The deposit refund rules after successful re - rental are the same as those for "cancellation after the cooling - off period and after check - in".

Supplementary Requirements: After successful re - rental or the end of the notice period, the key needs to be returned to the apartment office within 5 working days, and the contact information needs to be confirmed for subsequent notifications.

(Ⅱ) Cancellation due to Medical and Special Circumstances

1. Medical Situations

Application Prerequisite: The medical condition needs to have been declared when applying for the apartment, and the condition causes the inability to continue the studies.

1. Application Materials: A cancellation email (indicating the medical reason) + a doctor's certificate + a university withdrawal/deferral certificate.
2. Liability Division: The tenant needs to bear at least 4 weeks' rent, or bear it until the end of the current rent period (whichever is longer); the rent period is defined as dividing the total lease - term contract amount into 3 installments on average, which has nothing to do with the initially selected payment method.
3. Undisclosed Medical Condition: The tenant needs to bear the rent for the entire lease term until successful re - rental.
4. 2. Sensitive/Special Exceptional Circumstances

Application Method: Submit a written application through the designated email, attached with relevant supporting materials (medical certificates, school certificates, etc.).

1. Review Process: Reviewed by the special - circumstances committee, and a final decision will be given within 10 working days (which may be extended due to landlord approval); the review result will be notified to the tenant and the guarantor in writing.
2. 审核流程：由特殊情况委员会审核，10个工作日内给出最终决定（可能因房东审批延长）；审核结果将书面通知租户及担保人。