The Bank · Southampton

(Note: This summary is based on the official terms of the apartment. Please refer to your lease contract and the latest official instructions of the apartment for details.)

I. Core Definition Explanation

• Advance Rent: An advance payment made by the tenant (usually paid at the time of booking to lock in the room) to offset subsequent rent.
• Booking Confirmation: A formal written confirmation document sent by the apartment via email after all lease signing processes are completed.

II. General Cancellation Policy (Divided by Time Nodes)

(I) Before Lease Signing

1. If the apartment receives your written cancellation notice before the 'booking confirmation email is sent' and within 7 days after you submit the application: There will be no charge, and the advance rent will be fully refunded. 2. If you do not complete the lease signing within 7 days after submitting the application: Regardless of which party cancels, the apartment has the right to retain the advance rent you paid. (II) After Lease Signing and Before the Lease Term Starts 1. If the apartment receives your written cancellation notice within 72 hours after the 'booking confirmation email is sent': There will be no charge, and the advance rent will be fully refunded.

2. If we receive your written cancellation notice more than 72 hours after the 'booking confirmation email is sent': The apartment will not accept the cancellation or lease termination application until a substitute tenant for the room is found. (III) On the Start Date of the Lease Term and After If the apartment receives your written cancellation notice on or after the start date of the lease term: The apartment will not accept the cancellation or lease termination application until a substitute tenant for the room is found.

III. Supplementary Rules Regarding Substitute Tenants

The apartment will make every effort to re-rent the room for you, but does not guarantee success. Before the new tenant completes all lease signing processes and receives the booking confirmation email, you are still responsible for the rent of the room and all other related expenses. Once the substitute tenant successfully signs the lease and receives the booking confirmation email, your advance rent (and other paid rent amounts) will be fully refunded, but the rent payable up to the tenant handover date will be deducted. IV. Special Cancellation Scenario: Visa Not Approved (No Visa, No Pay Policy) This policy applies to full-semester, half-semester, and semester-based rental apartments and is only for international students going to the UK for the 2025/26 academic year. If your visa application is not approved, you can cancel according to this policy. The specific requirements are as follows:

(I) Core Requirements for Cancellation 1. You need to submit the 'official English visa rejection letter' and send it to the admissions email of the corresponding apartment within 48 hours after learning the rejection result and within 7 days before the start of the lease term. 2. Only official written confirmation documents of the visa decision are accepted. Unofficial materials are invalid. (II) Consequences of Not Meeting the Standards If you do not submit a qualified rejection letter within the above time limit, the general cancellation policy will apply, and you will still be responsible for the corresponding rent and expenses.

(III) Refund Process

After the apartment verifies that the rejection letter meets the requirements, it will cancel your reservation and fully refund all rent amounts paid within 28 working days.

(IV) Explanation of Other Visa-Related Situations

• Visa Application Pending: If your visa status is still pending within 7 days before the start of the lease term, please notify the apartment in a timely manner. The apartment will make every effort to reserve the room for you, but it ultimately depends on the availability of the room and the discretionary judgment of the apartment team.
• Voluntary Cancellation of Visa: If you actively cancel your visa application, the general cancellation policy will apply.
• Visa Termination Due to Behavioral/Legal Issues: If your visa is terminated due to your own improper behavior or legal issues, you need to bear all contractually agreed expenses, and the general cancellation policy will apply.

Visa Cancellation/Termination After Check-in: If your visa is cancelled or terminated after you have checked in, you need to notify us within 48 hours. The specific handling needs to be reviewed by the Host, and some cases are finally decided by the landlord: ① If you have not picked up the key: You still need to bear the rent from the start date of the lease term to the date of mutual agreement on termination/cancellation; ② If you have checked in: You need to bear the rent from the start date of the lease term to the date of mutual agreement on termination/cancellation. The landlord is not obliged to approve the termination application just because of the visa issue.

V. Supplementary Exemption Clause

Failure to Pay Rent on Time: If you do not pay the rent on the agreed date before check-in, the apartment can cancel your lease through written notice, and the advance rent paid will not be refunded.

Apartment Initiative to Cancel the Lease: If the apartment needs to cancel the lease before you check in due to 'unforeseeable force majeure factors at the time of issue of the booking confirmation', it will notify you as early as possible and fully refund the advance rent and all other expenses paid. 48小时内」且「租期开始前7天内」发送至对应公寓的招生邮箱。

2. 仅接受官方出具的签证决定书面确认文件，非官方材料无效。

（二）未达标后果

若未在上述时限内提交合格的拒签证明，将适用通用退订政策，您仍需承担相应租金及费用。

（三）退款流程

公寓核实拒签证明符合要求后，将取消您的预订，并在28个工作日内全额退还已支付的所有租金款项。

（四）其他签证相关情况说明

• 签证申请待审：若租期开始前7天内您的签证状态仍为待审，请及时通知公寓。公寓将尽力为您保留房间，但最终取决于房间可用性及公寓团队的酌情判断。
• 自愿取消签证：若您主动取消签证申请，适用通用退订政策。
• 因行为/法律问题导致签证终止：若您的签证因自身行为不当或法律问题被终止，需承担所有合同约定费用，适用通用退订政策。
• 入住后签证取消/终止：若您已入住后签证被取消或终止，需在48小时内通知我们。具体处理需经Host审核，部分情况由房东最终决定：① 未领取钥匙：仍需承担从租期开始日至双方约定解除/取消日的租金；② 已入住：需承担从租期开始日至双方约定解除/取消日的租金。房东无义务仅因签证问题批准解除申请。

五、补充免责条款

• 未按时支付租金：若您在入住前未按约定日期支付租金，公寓可通过书面通知取消您的租约，且已支付的预付租金不予退还。
• 公寓方主动取消租约：若因「预订确认书发出时无法预见的不可抗力因素」，公寓需在您入住前取消租约，将尽可能提前通知您，并全额退还已支付的预付租金及其他所有费用。