I. General Provisions

1. This intermediary platform only provides apartment information display and reservation docking services and does not participate in the signing and performance of lease contracts. The rights and obligations related to the lease contract, the cancellation process and the division of responsibilities shall be determined by the tenant and the apartment and its affiliated brands (or the landlord) in accordance with the formal lease contract and the official cancellation policy. This platform shall not bear any legal liability for the performance of the lease contract and the cancellation result.

II. Key Rules in the Reservation Stage (Reservation Not Completed)

1. Application Not Passed: If the room cannot be provided for you, the apartment will notify you within 2 working days after receiving the application, and you do not need to pay any fees.
2. Offer Validity Period: Ordinary Reservation Period: The room Offer is valid within 3 natural days after it is issued and will automatically expire if it exceeds the time limit; Peak Period (the announcement of grades and the supplementary enrollment stage in August - September): The Offer is only valid for 1 natural day and will automatically expire if it exceeds the time limit.
3. Reservation生效条件: Only when you accept the Offer and pay the deposit, the reservation is officially completed and a contract relationship with legal binding force is established between the two parties.
4. Offer Re - issue Instruction: The expired Offer can be applied for re - issue, but it is not guaranteed that the original room, the original price or the original discount is still available.

III. Cancellation Classification and Core Rules (Divided by Cancellation Time Nodes)

(I) Cancellation within the Cooling - off Period (Initial Cancellation Period)

1. Applicable Time: Within 7 natural days after the reservation is completed (counting from the reservation date).
2. Refund Rule: The deposit can be fully refunded.
3. Exemption Instruction: The refund cycle may take several weeks (depending on the progress of the deposit being deposited into the rental deposit plan), and we have no control over the refund speed.
4. Application Method: It is necessary to send a cancellation email to the apartment through the email used for reservation. The email must indicate the name and the reservation apartment information.

(II) Cancellation after the Cooling - off Period (Key Not Taken / Not Moved In)

1. Core Liability: The tenant shall be liable for the rent for the entire lease term until a substitute tenant recognized by the landlord is found and the re - rental is completed.
2. Key Exemption Clauses: The apartment party has no obligation to sign a lease contract with the substitute tenant recommended by the tenant; the re - rental price is the current market price, and it is not guaranteed to be the same as the original rent; the apartment party and the landlord have no mandatory obligation to find a substitute tenant and will only make every effort to assist.
3. Refund Rule (After Successful Re - rental): The deposit can be refunded, but a £50 contract change fee will be deducted; if the refund is made to a non - UK bank, an additional £20 international bank handling fee will be deducted; the deposit cannot be transferred to other tenants or carried forward to the next year.
4. Supplementary Instruction: Only when the substitute tenant's cooling - off period ends, or the substitute tenant has paid the rent and moved in, can the original tenant be relieved of the contract liability; if the substitute tenant cancels within his 7 - day cooling - off period, the original tenant still needs to bear the rent until the next substitute tenant is found.

(III) Cancellation after the Cooling - off Period (Key Taken / Moved In)

1. Core Liability: Consistent with the cancellation after the cooling - off period without moving in, it is necessary to bear the rent for the entire lease term until the re - rental is successful; additionally, it is necessary to ensure that the room is in a clean and rentable state (the same as when moving in) and cooperate with the property viewing.
2. Refund Rule: Consistent with the cancellation after the cooling - off period without moving in; if the lease contract is terminated due to the expiration of the notice period in accordance with the current laws and regulations, the £50 contract change fee will not be deducted.
3. Special Instruction: For tenants who move out early, they can apply for the refund of the deposit until the end of the lease term.

(IV) Exclusive Cancellation Policy for Ireland Region

1. Cancellation within 24 hours after signing the contract: There is no need to bear the full - term liability, but the deposit will not be refunded;
2. Cancellation after confirming the payment: All the paid amounts will be forfeited.

IV. Special Exemption Policies ("No Place, No Pay" "No Visa, No Pay")

(I) No Place, No Pay

1. Applicable Population: Only for first - year undergraduate and first - year postgraduate applicants

1. Exemption Situations: The university withdraws the admission notice due to not meeting the admission grades; choosing to study at another university due to exceeding the expected grades (only applicable to first - year undergraduates).
2. Application Materials: The rejection letter issued by the university/UCAS, the UCAS status screenshot (proving non - compliance), or the admission certificate of the new university (obtained through UCAS adjustment); a compliant cancellation email (the same as the requirements for the cooling - off period cancellation email).
3. Time Node: The materials need to be submitted within 3 natural days after the grades are announced and no later than August 28th (whichever is earlier).
4. Exemption Result: After passing the review, the contract can be terminated without penalty and the deposit will be fully refunded (the refund will be completed within 30 working days).
5. Overdue Liability: If the materials are not submitted within 3 natural days, it is necessary to bear the rent for the entire lease term until the re - rental is successful.

2. Applicable Population: Students in the second year and above

1. Exemption Situations: The university withdraws the study资格 for the next academic year due to not meeting the grade requirements.
2. Application Materials: The proof document issued by the university stating "not meeting the standard and withdrawing the资格" + a compliant cancellation email.
3. Time Node: The materials need to be submitted within 3 natural days after receiving the university notice.
4. Overdue/Supplementary Liability: If the materials are not submitted on time: the deposit will not be refunded, and it is necessary to bear the rent for the entire lease term until the re - rental is successful; if the lease term has started when receiving the university notice, it is necessary to bear the rent from the start date of the lease term until the re - rental is successful.
5. Exemption Result: After passing the review, the contract can be terminated and the deposit will be fully refunded (completed within 30 working days); the deposit cannot be transferred.

(II) No Visa, No Pay

1. Applicable Population: Only for international visa applicants.
2. Situation 1: Visa not obtained before the start of the lease term
3. Application Materials: The visa rejection notice issued by the UK Home Office (UK Visas & Immigration) + a compliant cancellation email (indicating the rejection and the intention to cancel, name, apartment information).
4. Time Node: The materials need to be submitted within 3 natural days after receiving the rejection notice and no later than September 20th (for academic year reservations).
5. Exemption Result: Submitting qualified materials on time can terminate the contract without penalty and the deposit will be fully refunded; if not submitted on time or the lease term has started, it is necessary to bear the rent for the entire lease term until the re - rental is successful.
6. Situation 2: Visa revoked after the start of the lease term
7. Notification Requirements: It is necessary to notify the apartment team through the designated email within 48 hours after receiving the revocation notice.
8. Application Materials: The visa revocation notice from the UK Home Office + the退学证明 issued by the university.
9. Responsibility Division: It is necessary to move out of the apartment immediately, but still need to bear the rent until a substitute tenant is found, or until the notice period in accordance with the law ends.

V. Other Important Clauses

(I) No Active Cancellation after Moving In

Once moved in, no matter whether the study is terminated or not, the lease contract cannot be terminated; it is necessary to move out immediately, but still need to bear the remaining lease term rent until the re - rental is successful, or until the notice period specified by law ends. The deposit refund rule after successful re - rental is the same as the cancellation after the cooling - off period with moving in.

Supplementary Requirements: After the successful re - rental or the end of the notice period, the key needs to be returned to the apartment office within 5 working days, and the contact information needs to be confirmed for subsequent notifications.

(II) Cancellation for Medical and Special Circumstances

1. Medical Conditions

1. Applicable Premise: The medical condition needs to have been declared when applying for the apartment, and this condition makes it impossible to continue the study.
2. Application Materials: Cancellation email (indicating the medical reason) + doctor's certificate + university退学/extension certificate.
3. Responsibility Division: It is necessary to bear at least 4 weeks' rent, or bear until the end of the current rent cycle (whichever is longer); the rent cycle is defined as the total lease term contract amount divided equally into 3 installments, regardless of the initial payment method selected.
4. Medical Condition Not Declared: It is necessary to bear the rent for the entire lease term until the re - rental is successful.

2. Sensitive/Special Exceptional Circumstances

1. Application Method: Submit a written application through the designated email, attached with relevant supporting materials (medical certificates, school certificates, etc.).
2. Review Process: Reviewed by the special circumstances committee, and the final decision will be given within 10 working days (may be extended due to landlord approval); the review result will be notified to the tenant and the guarantor in writing.