Your visa has been refused.

For international visa applicants only.
No visa, no payment:
Before the start of your tenancy:
If you fail to obtain a visa before the start of the tenancy agreement, you must:
1. Send an email from the email account you used for the reservation to the email of the apartment building where you will be living, confirming that you have failed to obtain the required visa and wish to cancel the tenancy agreement, and stating your full name and details of the reserved apartment building; and
2. Send the official visa failure notice you received from the UK Visas and Immigration.
The apartment must receive these documents within 3 days of the date you received this notice, and for academic year bookings, no later than September 20.
After the start of the tenancy:
If your tenancy has started but you have not collected the keys, you will be charged from the 'tenancy start date' until the date you provide evidence to the apartment that you have not obtained a visa, with a minimum of 4 weeks' rent payable.
If your visa is revoked after you have collected the keys, you must immediately (within 48 hours of receiving the official notice) notify the email of the apartment building where you are living by sending an email.
You will not be able to remain in the apartment, but you will be liable for the rent until a suitable replacement tenant is found or until the end of any applicable legal notice period under current law.

Not received a school offer.

For first-year applicants and first-year postgraduate students only.
No admission, no payment:
If you are a prospective first-year undergraduate or postgraduate student and your offer from your preferred university or higher education institution has been withdrawn by the university or higher education institution because you did not meet the required entry grades, you may be eligible to cancel this agreement.
You must provide written proof from the university within 3 days of the release of the grades (and no later than August 28, whichever is earlier) confirming that you are not eligible for admission. We will waive your contract without any penalty and refund the deposit paid.
If you are a future first-year undergraduate student and you choose to go to another university because you achieved higher grades than expected, you may also be eligible to cancel this agreement.
To apply for cancellation of this agreement in the above circumstances, you must:
1. Send an email from the email account you used for the reservation to the email of the apartment or your apartment, confirming that you wish to cancel the reservation and stating your full name and details of the reserved apartment building;
2. Send a written rejection letter from the university/college you have chosen, a screenshot of the UCAS status confirming that you did not meet the required results, or a copy of the proof of admission to the new university through UCAS adjustment.
We must receive these documents within 3 days of the date the grades are released (and no later than August 28, whichever is earlier).
After receiving the required documents, they will be verified. If we verify them, we will cancel your agreement and refund your deposit in full within 30 days.
If you fail to provide the information within 3 days, you will still be liable for the rent for the entire contract tenancy period until another tenant acceptable to the landlord is found and the room can be re-rented.


For students in the second year and above.
Important note: Once the offer is accepted and the deposit is paid, the reservation is complete and you have entered into a legally binding contract.
Before accepting this legally binding contract, you should ensure that you understand the terms of this contract.
You can cancel the tenancy agreement within 7 days of the reservation date, which is called the initial cancellation period or 'cooling-off period', by sending an email to the email of the apartment where you will be living (if you are already living there).
If your reservation is cancelled within the initial cancellation period, the apartment will refund your deposit in full.
If you did not meet the required grades and your university place has been cancelled, to apply for cancellation of this contract, you must:
1. Send an email from the email account you used for the reservation to the apartment, confirming that you wish to cancel the reservation and stating your full name and details of the reserved apartment building;
2. Send a letter from your university/college confirming that you did not meet the required results and that your degree has been revoked.
The apartment must receive these documents within 3 days of the date you received this confirmation.
If you fail to provide the information within 3 days, your deposit will not be refunded and you will still be liable for the rent for the entire contract tenancy period until another tenant acceptable to the landlord is found and the room can be re-rented.

Limited time免责退订

7-day cooling-off period

退订政策原文

Cancel reservation
If you accept an offer online or sign a tenancy agreement and then decide to cancel the contract, in some limited circumstances, you can cancel the reservation.
Cancel within the initial cancellation period ('cooling-off period')
You can cancel the tenancy agreement within up to 7 days of the reservation date, which is called the initial cancellation period or 'cooling-off period'.
If your reservation is cancelled within this initial cancellation period, the apartment will refund your full deposit.
Please note that it may take several weeks to refund the deposit after cancelling the reservation, depending on the process of obtaining a refund through the tenancy deposit scheme, and we have no control over the speed of the refund.
Cancel after the initial cancellation period ('cooling-off period')
If the tenant wishes to cancel the reservation after the end of the initial cancellation period ('cooling-off period'), the tenant will still be liable for the rent for the entire contract tenancy period until another tenant acceptable to the landlord is found and the room can be re-rented.
Cancel after the initial cancellation period ('cooling-off period'), collecting the keys and/or moving in
If the tenant wishes to cancel the reservation after the end of the initial cancellation period ('cooling-off period'), after collecting the keys and/or moving into the room, the tenant will still be liable for the rent for the entire contract tenancy period until another tenant acceptable to the landlord is found and the room can be re-rented.
Important note: The apartment is not obliged to enter into a tenancy agreement with any existing tenant or their representative/agent for any alternative tenant proposed under these terms.
The room re-rented to a new tenant will be at the current market price, not necessarily at the previous selling price of the room.

Can the contract be cancelled after moving into the accommodation?
No. Even if you have terminated your university/college course, you cannot cancel the tenancy agreement.
You will need to move out of the dormitory because you will no longer be eligible to live in student accommodation, but you will still be responsible for paying the remaining rent for the entire tenancy agreement period until the end of any applicable legal notice period under current law or until another tenant acceptable to the landlord is found and the room can be re-rented.

Special circumstances:
Sickness:
If your existing medical condition prevents you from continuing your university studies and this sickness condition was recorded in your application before accepting the accommodation contract, you can request to terminate your tenancy agreement.
You (or your legal guardian or representative) must:
1. Send an email to the email of your apartment, confirming that you wish to cancel the tenancy agreement on medical grounds and stating your full name and details of the reserved apartment;
2. Send a medical certificate (such as a doctor's letter) together with your request;
3. Send proof of withdrawal or deferral from the university.