The Barn · Exeter

Cancel before countersignature

You can cancel your reservation before the lease agreement is countersigned and receive a refund of the paid reservation deposit.

Cooling-off period

If you book online or by phone and do not view the property in person, you have a cooling-off period of72 hourswhich will be shortened to24 hoursfrom August 1, 2026. During this period, you can cancel your reservation as long as you have not checked in. To cancel, please send an email to the Resident Services Team with the subject: 'Cooling-off period cancellation'. The refund will be processed within

10 working days

Cancelation in special circumstancesAfter the cooling-off period, cancellation is only possible before the start date of the lease in the following cases:• You fail to obtain a visa to enter the UK

• You do not meet the grades required to enter the selected university

• You fail to meet the grades required to continue your studies

Please submit the relevant proof (such as a UCAS notice or visa refusal letter) to the Resident Services Team of your apartment within
72 hours
after receiving it. Your reservation deposit will then be refunded. If you receive the notice after the start date of the lease, you will still be liable for the rent from the start date of the lease until the date when you provide the evidence and we confirm the cancellation.

Right to terminate the lease when the student status changesThe lease agreement includes a right that allows residents to terminate the lease early if they are unable to continue their studies. In the following cases, you can use this option:• You withdraw from the course

• You are removed from the course

• You are refused entry to the course, or

• You are absent from classes for more than

60 days

due to illness and your higher education provider has agreed to suspend your studies
To use this option, you must:
• Give us at least
four weekswritten notice• Specify your expected move-out date

• Provide a certificate from your institution confirming your withdrawal, removal, refusal of entry or suspension of studies, and

• Move out of the apartment before the date specified in your noticeIf there are any problems with the notice or certificate you provide, we will notify you as soon as possible and give you a reasonable opportunity to correct them. No other cancellation requests will be accepted before the start of the lease or during the lease term.Termination of the lease in other cases
If you wish to terminate the lease early but do not meet the conditions listed on page 4, you can find a substitute tenant acceptable to the landlord. The new tenant will sign a new agreement and the rent may be different to match the current market rent level. Before we accept the substitute tenant:
• Your rent account must be fully settled
• Any rent owed up to your move-out date must have been paid

Once the substitute tenant signs the agreement and completes the payment, the tenant will assume all subsequent rent and related obligations. Until then, you will still be responsible for the rent until the end of the original lease.

在租约开始前或租期内，不接受任何其他取消请求。

其他情况下的租约终止

如果您希望提前终止租约，但不符合第4页所列条件，您可以寻找一位房东可接受的替代租客。

新租客将签署一份新协议，租金可能有所不同，以匹配当前市场租金水平。

在我们接受替代租客之前：
• 您的租金账户必须已完全结清
• 截至您搬离日期所欠的任何租金必须已支付完毕

一旦替代租客签署协议并完成付款，该租客将承担所有后续租金及相关义务。在此之前，您仍需对直至原租约结束日的租金承担责任。