Core Disclaimers and General Instructions: 1. This policy strictly adheres to the ANUK/Unipol national guidelines (hereinafter referred to as the "guidelines"), and the content of the guidelines may be dynamically updated. In case of any conflict between this policy and the guidelines, the guidelines shall prevail; 2. All unsubscribe applications (including alternative tenant/contract holder applications) shall be submitted to the apartment by email; 3. Early end of the academic year, completion of the examination period, etc. do not constitute legitimate reasons for unsubscribing, and the tenant shall pay the full rent within the lease/occupation contract period; 4. This policy was updated in October 2025.
1. This summary is only a refinement of the official policy, and the specific unsubscribe review result shall be determined by the official judgment of the apartment; 2. The tenant shall strictly abide by the application time limit and material requirements. This platform shall not be liable for the failure of unsubscribe or rent loss caused by overdue submission or incomplete materials.
I. Unsubscribe Rules in England
(I) Unsubscribe during the Reservation Stage (Reservation Agreement + Deposit Related)
- Cooling-off Period Provision: After signing the reservation agreement and paying the deposit, a 3-day cooling-off period is enjoyed (the starting date is the date of signing the reservation agreement or the date of paying the deposit, whichever is earlier); if the unsubscribe application is submitted within the cooling-off period, the unsubscribe can be processed normally and the deposit will be fully refunded.
- Responsibility after the Cooling-off Period: If unsubscribing after more than 3 days of the cooling-off period, the deposit will be fully withheld and not refunded.
- Deposit Deduction: When signing the formal lease agreement subsequently, the paid deposit can be directly deducted from the first installment of rent.
(II) Unsubscribe during the Lease Agreement Period (Not Meeting Special Unsubscribe Conditions)
- Basic Responsibility: If the following "Special Unsubscribe Conditions" are not met, the tenant shall pay all the rent within the lease agreement period in full, and the apartment party has no obligation to actively terminate the lease.
- Discretionary Termination by the Apartment Party: Only with the full and discretionary consent of the apartment party can the lease obligation be terminated; if the lease term has started, the tenant shall pay the rent for 4 weeks from the date of the written notice of termination of the lease by the apartment party (this fee can be waived if a qualified alternative tenant is found).
(III) Alternative Tenant Rules (Core Disclaimer Approach)
- Application Prerequisite: The tenant shall settle all outstanding fees (including rent, sundry fees, etc.), otherwise the apartment party has the right to refuse to accept the alternative tenant and terminate the lease.
- Standards for Qualified Alternative Tenants: ① Must be a student and meet the accommodation preferences of the rented room (such as a female-only apartment); ② Have no rent arrears under other lease agreements of the supplier; ③ Not be an existing tenant and have no other room reservations for the 2026/27 academic year; ④ Need to sign a complete lease agreement for the remaining lease term and pay the deposit as required.
- Responsibility Release Node: After the alternative tenant signs the lease agreement and pays the deposit in full, the original tenant is completely released from the lease obligation and rent payment responsibility from the start date of the alternative tenant's lease term.
- Fees and Terms: A non-refundable lease transfer management fee of £50 shall be paid; the alternative tenant application is only allowed until May 31, 2027, and will no longer be accepted on and after June 1, 2027.
(IV) Special Unsubscribe Conditions (Exemption from Full Rent Liability)
- Applicable Situations (Sufficient Supporting Materials Required): ① Visa rejection (the situation of visa revocation after approval does not apply); ② Academic performance not meeting the standard: Not achieving the grades required for enrollment in the 2026/27 academic year and losing the student status; ③ Special circumstances: Meeting the lease agreement unsubscribe conditions specified in the guidelines (such as serious health problems, death of a relative, etc.).
- Proof Material Requirements: Official written documents shall be provided, including but not limited to UCAS notifications, visa agency/embassy rejection letters, medical certificates, etc., and the validity of the materials shall be reasonably determined by the apartment party; failure to provide or insufficient materials will delay the review.
- Unsubscribe Timeliness and Responsibility Definition: ① Before the start of the lease term + Not Checked In: Complete the submission of qualified materials within 4 weeks after submitting the unsubscribe application, and the lease obligation will be terminated from the start date of the lease term; ② After the start of the lease term: The lease obligation will be terminated 4 weeks after submitting the qualified materials, and rent shall be paid normally during this period.
- Deposit Handling: If the damage deposit has been paid, it will be refunded after the lease is terminated, but the outstanding rent and room/apartment damage repair costs (if checked in) shall be deducted.
II. Unsubscribe Rules in Scotland & Northern Ireland
(I) Unsubscribe during the Cooling-off Period (Core Time Node)
- Regular Cooling-off Period: Within 3 days after signing the lease agreement, submit a written unsubscribe notice by email, and the deposit and paid amounts will be fully refunded.
- Short-term Cooling-off Period: For reservations made on or after August 1, 2026, the cooling-off period is shortened to 24 hours (starting from the acceptance of the lease agreement), and a full refund can be obtained if unsubscribing within 24 hours.
- Exception to the Termination of the Cooling-off Period: If checking in or collecting the key during the cooling-off period, the cooling-off period will automatically terminate immediately, and the unsubscribe rights at this stage will no longer be enjoyed.
(II) Unsubscribe after the Cooling-off Period (Not Meeting Special Conditions)
- Basic Responsibility: If the special unsubscribe conditions are not met, all the rent within the lease agreement period shall be paid in full, and the apartment party has the right to refuse to terminate the lease (special circumstances may be approved at the discretion of the apartment party).
- Termination after the Start of the Lease Term: If the apartment party agrees to terminate, the tenant shall pay the rent for 4 weeks from the date of the written notice of termination; if a qualified alternative tenant is found, this 4-week rent can be waived.
(III) Alternative Tenant Rules (Same as in England)
- Application Prerequisite: Settle all outstanding fees, otherwise the apartment party will refuse to accept the application.
- Qualified Standards: The same as in England (student status, no arrears, no other reservations, sign a remaining lease term agreement and pay the deposit).
- Fees and Terms: A non-refundable transfer management fee of £50, the application deadline is May 31, 2027, and it will no longer be accepted from June 1, 2027.
- Responsibility Release: After the alternative tenant completes the signing and payment, the original tenant is released from the responsibility from the start date of the alternative tenant's lease term, and the deposit is refunded after deducting the arrears and damage costs.
(IV) Special Unsubscribe Conditions (Same as in England)
The applicable situations, proof material requirements, unsubscribe timeliness and responsibility definition, and deposit handling rules are exactly the same as in England.
III. Unsubscribe Rules in Wales
(I) Unsubscribe during the Cooling-off Period (Core Difference: Occupation Contract)
- Regular Cooling-off Period: Within 3 days after signing the occupation contract, submit a written unsubscribe notice by email, and the deposit and paid amounts will be fully refunded.
- Short-term Cooling-off Period: For reservations made on or after August 1, 2026, the cooling-off period is shortened to 24 hours, and a full refund can be obtained if unsubscribing within 24 hours.
- Termination of the Cooling-off Period: The cooling-off period immediately terminates after checking in and collecting the key, and the rules are the same as in Scotland & Northern Ireland.
(II) Unsubscribe after the Cooling-off Period (Not Meeting Special Conditions)
- Basic Responsibility: If the special unsubscribe conditions are not met, all the rent within the occupation contract period shall be paid in full, and the apartment party will decide whether to terminate the contract at its discretion.
- Termination after the Start of the Lease Term: If the apartment party agrees to terminate, the tenant shall pay the rent for 4 weeks from the date of the written notice of termination; if a qualified alternative contract holder is found, it can be waived.
(III) Alternative Contract Holder Rules (Core Difference: Title)
- Application Prerequisite: Settle all outstanding fees, otherwise it will not be accepted.
- Qualified Standards: The same as in other regions (student status, no occupation contract arrears, no other 2026/27 reservations, sign a remaining lease term occupation contract and pay the deposit).
- Term Requirements: The application deadline is May 31, 2027, and it will no longer be accepted from June 1, 2027 (no £50 transfer management fee, which is a unique difference in Wales).
- Responsibility Release: After the alternative contract holder completes the signing and payment, the original tenant is released from the responsibility from the start date of the alternative contract holder's lease term, and the deposit is refunded after deducting the arrears and damage costs.
(IV) Special Unsubscribe Conditions (Same as in Other Regions)
The applicable situations, proof material requirements, unsubscribe timeliness and responsibility definition, and deposit handling rules are the same as in England, Scotland & Northern Ireland.