Zenith · Cardiff

The following is a summary and overview of the apartment cancellation policy. The policy is subject to real-time changes. Please refer to the official website and the contract for the latest information.

### I. Deposit Policy

1. **Reservation Deposit (Holding Deposit/Deposit)**

   - **Payment Condition**: Required at the time of reservation to lock in the room.

   - **Refund Conditions**:

       - **Successful Signing of Contract**: Converted into a refundable "Security Deposit", regulated by government-approved deposit protection schemes (TDS in England/Wales; SDS in Scotland).

       - **Failure to Sign Contract**: If the apartment is unable to provide accommodation, the deposit will be refunded in full.

   - **Exception**: The deposit may be forfeited if the tenant fails to sign the contract on time, provides false information, or violates immigration laws.

2. **Cooling Off Period**

   - **England/Wales**:

       - **14-Day No-Fault Cancellation**: Cancellations made within 14 natural days from the receipt of the accommodation confirmation email are eligible for a full refund of the deposit.

       - **Approaching Check-In**: If the reservation is less than 14 days from the check-in date, the cancellation period is the earlier of the check-in date or 14 days.

   - **Scotland**:

       - **14-Day No-Fault Cancellation**: Cancellations made within 14 natural days from the receipt of the "confirmation email" (after completing the reservation) are eligible for a full refund of the deposit.

       - **Approaching Check-In**: If the reservation is less than 14 days from the actual check-in date, the cancellation period is the earlier of the actual check-in date or 14 days.

   - **Cancellation Method**: Must be sent via email to the designated apartment office email address.

3. **During/After the Agreement**

   - **Special Circumstances for Waiver of Liability (Proof Required)**:

       - **No Place No Pay for Academic Failure (England/Wales only)**: First-year undergraduate students who are rejected by the university due to academic performance below/above expectations need to submit the rejection letter and a new acceptance letter within 72 hours.

       - **No Visa No Pay**: Need to submit the official visa rejection letter and cancellation application within 72 hours.

       - **Other Special Circumstances (Scotland)**: Such as health issues, etc., require reasonable proof.

   - **Finding a Replacement Tenant**:

       - **Conditions**:

           - The replacement tenant must meet the age requirements (18+ in England/Wales; 16.5+ in Scotland) and be a full-time student at a nearby university.

           - A new contract needs to be signed and fees paid.

       - **Fees**: £50 management fee in England/Wales; fees not clearly mentioned in Scotland.

       - **Refund**: After a successful replacement, the deposit will be deducted as a cancellation fee, and the remaining rent will be refunded.

   - **Failure to Find a Replacement Tenant**: The full rent needs to be paid until the end of the contract.

4. **Mid-Term Cancellation after Check-In**

   - **Conditions**: Subject to the apartment's approval and the following requirements:

       - No unauthorized subletting or sharing.

       - Finding a replacement tenant who meets the above criteria.

       - The refund will be processed after the replacement tenant checks in.

5. **Policy Last Update Date**: England/Wales (November 2024); Scotland (March 2025)

   - **Note**: Specific policies may vary depending on the apartment location. It is recommended to contact the apartment team directly for details.

   - **Final Interpretation Right**: Reserved by the apartment.