The Spireworks · Oxford

Below is a summary of the apartment cancellation policy. Please note that the policy is subject to real-time changes, so refer to the official website and contract for the most up-to-date information.

I. General Core Terms (Applicable to Scotland, England, and Ireland)

Cooling-Off Period

• Standard Cooling-Off Period (Booked before August 1, 2025):
• Scotland/England: You can cancel within 7 days after signing the contract (shortened to 24 hours for bookings made on or after August 1, 2025), and the deposit or prepaid rent will be fully refunded.
• Ireland: You can cancel within 7 days after signing the contract (shortened to 48 hours for bookings made on or after August 1, 2025), and all fees will be fully refunded.
• Early Termination Conditions for the Cooling-Off Period: The cooling-off period ends immediately after you collect the keys and move in.

Cancellation after the Cooling-Off Period (Before Check-In)

• Only the following situations are allowed:
• Scotland/England:
• You did not meet the university admission requirements (proof of grades is required) (No Place No Pay) (proof must be provided within 3 days after receiving the grades). Any prepaid rent will be refunded, and you must be a new customer of the provider.
• Your visa application was rejected (a rejection letter is required) (No Visa No Pay) (proof must be provided within 3 days after the rejection, and you must be a new customer of the provider).
• The pre - university language course was cancelled.
• Your university enrollment was postponed to the 2026 - 2027 academic year.
• You transferred to a university in another city where the provider has no properties.

Handling Method:

• The deposit will be refunded, but no prepaid rent will be refunded.
• Official written evidence (such as a letter from the university or visa agency) must be submitted.

• Ireland:
• Undergraduate freshmen or postgraduate students in language pre - courses did not meet the university admission requirements (proof of grades is required) (proof must be provided within 3 days after receiving the grades). Any prepaid rent will be refunded, and you must be a new customer of the provider.
• Your visa application was rejected (a rejection letter is required) (proof must be provided within 3 days after the rejection), and the reservation will be cancelled. You must be a new customer of the provider.
• If your visa is postponed, you still need to comply with the contract requirements and pay the rent.

Cancellation after Check - In

• Only applicable in special situations: You withdrew from the university due to health reasons (a university withdrawal letter and medical institution certificate are required).
• Not applicable in the following situations:
• You are still studying at the university.
• You voluntarily withdrew from the university (e.g., due to insufficient funds or academic issues).
• You were expelled from the university (including disciplinary issues).
• Handling Method:
• The deposit will be refunded (after deducting unpaid rent or damage fees).
• No prepaid rent will be refunded, and you need to pay the unpaid rent up to the cancellation date.

Cancellation for Other Reasons

• You must find a replacement tenant (the replacement tenant must meet the conditions such as being a student and meeting the requirements of the original room type).
• Handling Fee:
• Scotland/England: £200 (non - refundable).
• Ireland: €100 (non - refundable).
• Deadline for Finding a Replacement Tenant: Before May 1, 2026 (no specific deadline in Ireland).

II. Key Regional Differences

Scotland & England

• Requirements for Replacement Tenants: The replacement procedure must be completed before May 1, 2026.

Ireland

Special Terms:

• You need to sign the Advanced Lease Agreement (ALA) and prepay 1 week's rent, which will be deducted from the first payment upon check - in.
• International Refunds: A €12 handling fee will be charged.
• Summer/Short - Term Bookings (you must notify the apartment at least 5 days before the start of the lease):
• You can cancel for free before June 1, 2026. Cancellations on or after June 1, 2026, are non - refundable.
• Bookings made on or after June 1, 2026, have a 5 - day cooling - off period, during which you can cancel without liability.

III. Key Precautions

1. Liability for Non - Check - In: If you fail to check in as agreed, you still need to pay the full rent, and the apartment has the right to pursue the outstanding payment.
2. Appeal Mechanism: The decision on cancellation is final. Appeals must be processed according to the apartment's internal procedures.
3. Document Requirements: All cancellation requests must be accompanied by official proof (such as a university letter or visa rejection letter) containing your full name and detailed reasons.

Policy Update Date:

Scotland: October 11, 2024

England: October 11, 2024

The final interpretation of this policy belongs to the apartment.