Dunn House · Sunderland

1. Cancellation during the Cooling - off Period (No / Low - liability Cancellation)

1. Key Time Nodes

For lease (AST) signed before August 1: Cancellation can be applied within 7 natural days after signing.

For AST signed on or after August 1 and with the tenancy starting before September 30 (inclusive): Cancellation can be applied within 24 hours after signing.

If the signing time is less than 7 natural days (less than 24 hours for signings after August 1) before the AST effective date: Cancellation is allowed until the day before the tenancy starts (no liquidated damages).

2. Required Documents and Application Method

Application method: Send an email to the apartment or directly contact the accommodation team and submit as required.

Special note: If cancellation is made after the 24 - hour cooling - off period and within the above - mentioned time limit, the supplier has the right to deduct part or all of the deposit to offset the incurred costs.

2. Cancellation after the Cooling - off Period (Lease Assignment Required)

1. Core Requirements

Prerequisite for cancellation: A qualified replacement student must be found by oneself (subject to the supplier's qualification review).

The replacement student needs to: Sign the AST, pay the deposit, and pass the supplier's 7 - day / 24 - hour cooling - off period (apply the corresponding rules according to their signing time).

Liability of the original tenant: Before the replacement student completes the above - mentioned processes, the original lease remains valid and the payment obligation needs to be continued.

2. Application Method

Contact the corresponding accommodation team to obtain the 'Cancellation Document Package' and submit the relevant lease assignment materials as required.

3. Cancellation after Check - in (Early Termination during the Contract Period)

1. Key Processes and Liabilities

Application prerequisite: The local accommodation manager needs to be contacted in advance, and a full - time local college student currently enrolled must be found as a replacement.

Requirements for the replacement: Sign a new AST, provide the required qualification documents, and provide a UK guarantor as required (if any).

Cost liability:

The original tenant needs to pay the full rent for the actual occupancy period.

If there is a difference between the rent of the replacement student and the original rent, the original tenant needs to make up the difference.

The room needs professional cleaning, and the cleaning fee will be deducted from the original tenant's deposit; if the supplier helps find a replacement student, the marketing fee / commission will also be deducted from the deposit or rent refund.

Refund rules: The refund for the original tenant will only be processed after the replacement student has signed the contract, made the payment, and actually checked in.

2. Consequences of Breach of Contract

If a qualified replacement is not found, the original tenant and the guarantor (if any) need to pay the full rent for the contract period until the lease expires.

4. Special - case Cancellations (No - liability Cancellations, Strict Conditions Must Be Met)

1. 'No Offer, No Accommodation' Cancellation (Only for Undergraduate Freshmen)

Applicable scenarios:

Failed to meet the admission score of the target institution and received a written rejection letter from the institution / UCAS.

Admitted to another city with a higher - than - expected score, and there are no available properties under the supplier in that city.

Required documents:

A written rejection letter from the institution / UCAS (must clearly state not meeting the admission requirements).

A new institution's UCAS admission certificate (applicable to Scenario 2).

Time requirement: Submit to the accommodation management team within 5 natural days after the results are announced.

Special note: Voluntarily withdrawing the institution application does not apply to this policy; if there are properties under the supplier in the new city, the tenant will be given priority to change the property and sign a new AST, and no cancellation will be made.

2. Cancellation due to Visa Rejection

Time requirement: Contact the accommodation team within 5 natural days after the visa rejection letter is issued.

Required documents: Official visa rejection proof documents.

Processing result: The lease can be cancelled and the deposit can be refunded after passing the review.

5. Supplier - initiated Lease Cancellation

Automatic cancellation: If the tenant and the guarantor (if any) fail to complete the signing within the period indicated in the AST, the lease will be automatically cancelled.

Unable to Provide Accommodation: When the supplier confirms that it cannot fulfill the accommodation obligation, it will give priority to providing an alternative property; if the alternative plan is not accepted or there is no alternative property, all the amounts paid by the tenant will be fully refunded.

Platform Disclaimer

The above cancellation policies are the official rules of the supplier. The platform only displays the information. The review of cancellation applications, cost accounting, deposit refund, etc. are all independently handled by the supplier.

The tenant must strictly comply with the above - mentioned time nodes and document requirements. The tenant shall bear the consequences such as cancellation failure and deposit deduction caused by late submission, incomplete documents, or non - compliance with the requirements.

During the lease assignment process, the qualification review and signing process of the replacement student are all controlled by the supplier, and the platform does not assume relevant guarantee responsibilities.

If there are any questions about the policy, it is recommended to contact the apartment official directly for confirmation. The platform is not responsible for policy interpretation.