Core Note: This policy is implemented in two regions: Scotland (not yet updated for the 2026/27 academic year) and England and Wales (2026/27 academic year). The core differences are mainly in the cancellation - deadline and special exemption conditions. The following summary covers key aspects such as the deposit rules, cancellation requirements at different stages, special - case exemptions, and the platform/landlord's right to cancel. All time nodes and liability clauses are subject to the official website's original text for reference and decision - making by international students. The final interpretation right belongs to the apartment.I. General Core Rules: Deposit - related

1. Deposit Payment and Validity: A deposit is required at the time of booking. Payment is deemed as consent to lock the room according to the terms. The lease contract must be signed within 14 days after the deposit is paid (or other agreed - upon period by both parties). Failure to sign within the time limit may result in the cancellation of the booking.

2. Deposit Conversion and Refund: After the lease contract is signed, the deposit is automatically converted into a refundable security deposit. For Assured Shorthold Tenancies (AST) or Private Residential Tenancies (PRT) in Scotland, the security deposit will be deposited in an independent deposit protection agency recognized by the Scottish government (such as Safe Deposit Scotland). In the England and Wales regions, the security deposit protection is implemented as agreed in the lease contract. When there is no outstanding rent at the end of the tenancy and no damage to the room or common areas, the security deposit will be fully refunded.3. Supplementary Rent Payment: For those without a UK guarantor, the rent needs to be prepaid in 2 installments (each installment not exceeding 26 weeks). For those with a UK guarantor, it can be paid in 3 installments. The first - installment of the rent needs to be paid 10 days before the contract starts. Failure to pay will result in no access to accommodation. The second installment is due in January, and the third installment is due in April. In special cases, a 4 - installment or monthly payment plan can be applied for by contacting the corresponding apartment team.4. Deposit Handling in Case of No Accommodation Offer: If the platform cannot provide an accommodation offer, the reason or an alternative solution will be promptly informed. When a suitable alternative solution cannot be provided, the deposit will be fully refunded (in the original payment method).

II. Cancellation Policy in the Scotland Region

(I) Tenant - initiated Cancellation: 14 - day Cooling - off Period

1. Regular Cooling - off Period: Cancellation within 14 natural days after receiving the "confirmation email" (sent after the booking process is completed and the contract is confirmed) will result in a full refund of the deposit.

2. Cooling - off Period Close to Check - in: If the booking time is less than 14 days before the check - in date, the cancellation deadline is the earlier of the following two: ① 14 days after receiving the accommodation offer email; ② The actual check - in date.

3. Cancellation Method and Refund Time Limit: A cancellation email needs to be sent to the accommodation office email in the corresponding apartment contact information on the official website. For cancellations that meet the cooling - off period terms, the platform will refund the deposit within 7 natural days after the cancellation application is approved.

4. Liability after the Cooling - off Period: After the cooling - off period ends, if the tenant cancels, the tenant and the guarantor (if any) are required to fully perform the obligations stipulated in the lease contract (including paying the full rent, etc.), and the deposit will not be refunded.

(II) Cancellation Situations before Signing the Lease Contract

Situations where the apartment has the right to refund the deposit and cancel the booking (advance notice is required):

1. The platform has made reasonable efforts to assist in signing the contract, but the tenant fails to complete it within the time limit (such as not promptly improving the application or not providing guarantor information and supporting documents).

2. The tenant provides false or misleading information.

3. Due to the restrictions of the Immigration Act 2014, the lease contract cannot be signed.

(III) Cancellation Situations after Signing the Lease Contract (including after the Cooling - off Period)

1. Regular Cancellation: After the cooling - off period, if the tenant cancels, the deposit will not be refunded, and the tenant and the guarantor are required to perform the contract obligations (regardless of whether the key is collected or not).

2. Replacement Tenant Exemption: If a qualified replacement tenant (agreed by the platform) can be found, the contract obligations can be released, and the over - paid rent will be refunded (subject to the official release date confirmed by the apartment team).

3. Special Exemption Situations (proof needs to be provided and approved by the platform/landlord): ① The cancellation notice is within the 14 - day cooling - off period; ② The UK visa application is rejected; ③ Special circumstances (such as serious illness). Those who meet the conditions can be released from the contract and do not need to bear subsequent contract obligations from the cancellation date.

4. Supplementary Requirements for Visa Rejection: The following need to be submitted within 72 hours after receiving the official visa rejection notice: ① The official visa rejection certificate; ② A written cancellation application. The platform will cancel the contract and refund the paid rent.

(IV) Check - out after Check - in (during the contract term)

1. Conditions under which the apartment may agree to release the contract: ① No unauthorized assignment or sub - letting is allowed (it needs to comply with Clause 11.1(m) of the lease contract and obtain written consent); ② Find a qualified replacement tenant to take over the remaining lease term: The replacement tenant must be at least 16.5 years old and a full - time student at a university near the apartment (if the apartment has an agreement with a specific university, it must be a student of the corresponding university). The replacement tenant needs to sign a new lease contract, pay the payable fees, and reasonably provide a qualified guarantor (the guarantor needs to accept the contract terms); ③ The refund will be processed after the replacement tenant completes the contract signing, payment, and check - in.

2. Liability if No Replacement Tenant is Found: The full rent for the contract term needs to be paid until the end of the lease term.

(V) The Apartment's Right to Cancel

1. Failure to Sign the Contract on Time: If the lease contract is not signed online within 14 natural days after receiving the accommodation offer, the apartment may cancel the booking by email notification.

2. Failure to Check - in on Time: If the tenant does not check - in and does not sign the contract on the contract start date, the apartment may cancel the booking by email notification at any time.

3. Cancellation after the Contract is Signed: Termination is only possible when both parties reach a consensus through negotiation or meet the cancellation situations before signing as stated in this policy.

(VI) Special Exemption: Freshmen Who Have Not Obtained University Admission

1. Applicable Conditions: Only applicable to freshmen undergraduate students who have their university offers withdrawn due to not meeting the admission score or choose another university after exceeding the score.

2. Core Requirements: ① The corresponding apartment needs to support this policy (it is necessary to directly contact the accommodation team for confirmation); ② Within 72 hours after the exam results are announced, submit the university rejection letter and the new university admission letter.

3. Policy Nature: - site specific (varying by apartment), so it is essential to confirm in advance.

(VII) Lease Term Change and Room Change Rules

1. Lease Term Change: The lease term cannot be shortened. Free application for an extension is possible before the contract starts (subject to room availability).

2. Room Change: Free room upgrade or change to the same type of room is possible before the contract starts (subject to room availability). After check - in, room change needs to be applied for to the corresponding apartment team subject to room availability.

III. Cancellation Policy in the England and Wales Region (2026/27 Academic Year)

(I) Cancellation within the 14 - day Cooling - off Period

1. Applicable Conditions: The lease contract has not taken effect and the key has not been collected. The cooling - off period is 14 natural days after signing the first lease contract for the 2026/27 academic year/semester.

2. Cancellation Method: Notify the apartment manager in writing or by email.

3. Refund: After the apartment confirms the receipt of the cancellation notice, the contract will be cancelled and the prepaid rent and other paid rent will be fully refunded.

(II) Cancellation after the Cooling - off Period

1. Cancellation Method: Notify the apartment manager in writing or by email.

2. Liability: The tenant is required to continue to bear the rent - payment obligation stipulated in the lease contract until a qualified replacement tenant is found. The tenant is responsible for finding and recommending a replacement tenant. The rent liability continues until the replacement tenant has completed the 14 - day cooling - off period.

(III) Cancellation Exemption in Case of Visa Denial

1. Preferred Option: An application can be made to transfer to an apartment in other global regions of the platform (if the study location is changed).

2. Conditions for Contract Release: When it is impossible to transfer to an apartment in the new location, the contract can be released if the following conditions are met: ① Submit a cancellation application in writing or by email to the apartment manager within 3 days after receiving the visa - rejection notice; ② Provide the visa - rejection letter issued by the embassy/visa office.

3. Supplementary Liability: If the lease contract has taken effect, the rent obligation needs to be continued until the above - mentioned materials are submitted.

(IV) Exemption for Freshmen Who Have Not Obtained University Admission (only applicable to freshmen undergraduate students)

1. Preferred Option: An application can be made to transfer to an apartment in other regions of the platform (if the study location is changed).

2. Conditions for Contract Release: When it is impossible to transfer to an apartment in the new location, the contract can be released if the following conditions are met: ① Submit a cancellation application in writing or by email to the apartment manager before August 22, 2026; ② Provide the university or UCAS rejection letter.

3. Refund: After the platform confirms the receipt of the application, the prepaid rent and other paid rent will be fully refunded.

IV. General Supplementary Provisions

1. Governing Law: Scottish law applies to the Scotland region; the laws of the corresponding regions apply to England and Wales.

2. Policy Update: This policy was updated in December 2025 (for England and Wales). The specific terms are subject to the latest version on the apartment's official website and the lease contract.

3. Disclaimer: This summary is a compilation of the official website's policies. All cancellation applications need to submit written materials as required and be reviewed by the platform/landlord. The final cancellation result and refund time limit are subject to official confirmation. Tenants need to strictly abide by the time nodes. Failure to meet the time limit may result in the inability to enjoy the exemption clauses.

3.  退款：平台确认收到申请后，全额退还预付租金及其他已付租金。

四、 通用附则

1.  管辖法律：苏格兰区域适用苏格兰法律；英格兰及威尔士区域适用对应区域法律；

2.  政策更新：本政策更新于2025年12月（英格兰和威尔士），具体条款以公寓官网最新版本及租赁合同为准；

3.  免责提示：本总结为官网政策归纳，所有退订申请需按要求提交书面材料并经平台/房东审核，最终取消结果及退款时限以官方确认为准；租客需严格遵守时间节点，逾期可能导致无法享受豁免条款。