General Provisions

This intermediary platform only provides apartment information display and reservation docking services and does not participate in the signing and performance of lease contracts. The rights and obligations related to the lease contract, the cancellation process and the division of responsibilities are determined by the tenant and the apartment and its affiliated brands (or landlord) based on the formal lease contract and the official cancellation policy. This platform does not assume any legal liability for the performance of the lease contract and the cancellation results.

Cooling-off Period Rules

There is a 7-day cooling-off period after signing the contract. If not checked in and the lease term has not started, a full refund without liability can be obtained, and both the rent and the deposit will be refunded. If the start date of the lease term is earlier than 7 days, the expiration time of the cooling-off period shall be subject to the start date of the lease term.

Cancellation after the Cooling-off Period and before Check-in

It is necessary to find a qualified substitute tenant on your own and pass the apartment's review, and pay off the rent until the new tenant checks in. The apartment can charge reasonable administrative and re-rental fees, and the contract liability will terminate on the effective date of the new tenant's contract.

Early Termination of the Lease after Check-in

A substitute tenant must be found and pass the review, and a £50 room cleaning fee needs to be paid. The rent and contract liability are paid until the day the new tenant checks in.

Cancellation for Academic Reasons

It applies to students who are not admitted, expelled or suspended from school for more than 60 days due to illness. It is necessary to give 4 weeks' written notice in advance and provide an official school certificate, pay a £50 room cleaning fee, and the contract can be terminated by checking out on time.

Exclusive Guarantee Policy (NVNP\NPNP Policy)

It only applies to freshmen in the first year of university and is applicable to some apartments. If not admitted to the university, the rent and deposit can be fully refunded with an official certificate. If the student visa is refused, the rent and deposit can be fully refunded with an official refusal certificate.

Important Instructions

All cancellation applications must be submitted in writing. The apartment has the right to review the supporting materials and the qualifications of the substitute tenant, and the refund will be processed within a reasonable time after passing the review.