1. General Provisions

1. This intermediary platform only provides apartment information display and booking - connection services, and does not participate in the signing and performance of lease agreements. The rights and obligations related to the lease, the cancellation process, and the division of responsibilities are all determined by the tenant and the apartment and its affiliated brands (or the landlord) in accordance with the formal lease agreement and the official cancellation policy. This platform does not assume any legal liability for the performance of the lease and the cancellation results.

2. Key Rules in the Booking Stage (Booking Not Completed)

1. Application Rejected: If a room cannot be provided for you, the apartment will notify you within 2 working days after receiving the application, and you do not need to pay any fees.
2. Offer Validity: General Booking Period: The room offer is valid for 3 natural days after it is issued and will automatically expire if overdue; Peak - season (August - September, the period of result announcement and supplementary enrollment): The offer is only valid for 1 natural day and will automatically expire if overdue.
3. Booking Effectiveness Condition: The booking is officially completed and a legally binding contract relationship is established between the two parties only when you accept the offer and pay the security deposit.
4. Offer Re - issuance Instructions: A lapsed offer can be applied for re - issuance, but there is no guarantee that the original room, original price, or original discount will still be available.

3. Cancellation Categories and Core Rules (Divided by Cancellation Time Nodes)

(1) Cancellation within the Cooling - off Period (Initial Cancellation Period)

1. Applicable Time: Within 7 natural days after the booking is completed (counting from the booking date).
2. Refund Rule: The security deposit can be fully refunded.
3. Exemption Description: The refund period may take several weeks (depending on the progress of the security deposit being deposited into the rental security deposit plan), and we cannot interfere with the refund speed.
4. Application Method: A cancellation email needs to be sent to the apartment through the email used for booking. The email should indicate the name and the information of the booked apartment.

(2) Cancellation after the Cooling - off Period (Before Key Collection/Before Check - in)

1. Core of Liability: The tenant shall be responsible for the rent for the entire lease term until a substitute tenant approved by the landlord is found and re - letting is completed.
2. Key Exemption Clauses: The apartment is not obliged to sign a lease agreement with the substitute tenant recommended by the tenant; The re - letting price is the current market price, and there is no guarantee that it will be the same as the original rent; The apartment and the landlord have no mandatory obligation to find a substitute tenant, but will only make every effort to assist.
3. Refund Rule (After Successful Re - letting): The security deposit can be refunded, but a £50 contract change fee will be deducted; If the refund is made to a non - UK bank, an additional £20 international bank handling fee will be deducted; The security deposit cannot be transferred to other tenants or carried forward to the next year.
4. Supplementary Instructions: The original tenant can be released from the contract liability only when the substitute tenant's cooling - off period ends, or when the substitute tenant has paid the rent and checked in; If the substitute tenant cancels within their 7 - day cooling - off period, the original tenant is still responsible for the rent until the next substitute tenant is found.

(3) Cancellation after the Cooling - off Period (After Key Collection/After Check - in)

1. Core of Liability: The same as "cancellation after the cooling - off period before check - in", the tenant is responsible for the rent for the entire lease term until successful re - letting; additionally, the tenant needs to ensure that the room is in a clean and rentable state (the same as when checking in) and cooperate with property viewings.
2. Refund Rule: The same as "cancellation after the cooling - off period before check - in"; if the lease is terminated due to the expiration of the notice period in accordance with the current legal provisions, the £50 contract change fee will not be deducted.
3. Special Instructions: Tenants who move out early can only apply for the refund of the security deposit on the end date of the lease term.

(4) Exclusive Cancellation Policy for Ireland Region

1. Cancellation within 24 hours after signing the contract: No liability for the entire lease term is assumed, but the security deposit will not be refunded;
2. Cancellation after confirming payment: All paid amounts will be forfeited in full.

4. Special Exemption Policies ("No Place, No Pay" and "No Visa, No Pay")

(1) No Place, No Pay

1. Applicable Population: Only for first - year undergraduate and first - year postgraduate applicants

1. Exemption Situations: The university withdraws the admission offer due to not meeting the admission grades; choosing to study at another university due to achieving higher - than - expected grades (only applicable to first - year undergraduates).
2. Application Materials: A rejection letter issued by the university/UCAS, a screenshot of the UCAS status (proving non - compliance), or an admission certificate from a new university (obtained through UCAS adjustment); a compliant cancellation email (the same requirements as the cooling - off period cancellation email).
3. Time Node: The materials need to be submitted within 3 natural days after the grade announcement, and no later than August 28th (whichever is earlier).
4. Exemption Result: After passing the review, the contract can be cancelled without penalty, and the security deposit will be fully refunded (completed within 30 working days).
5. Overdue Liability: If the materials are not submitted within 3 natural days, the tenant is responsible for the rent for the entire lease term until successful re - letting.

2. Applicable Population: Students in the second year and above

1. Exemption Situation: The university withdraws the study qualification for the next academic year due to not meeting the grade requirements.
2. Application Materials: A proof document issued by the university stating "non - compliance and withdrawal of qualifications" + a compliant cancellation email.
3. Overdue/Supplementary Liability: If the materials are not submitted on time: the security deposit will not be refunded, and the tenant is responsible for the rent for the entire lease term until successful re - letting; if the lease term has already started when receiving the university notice, the tenant is responsible for the rent from the start of the lease term until successful re - letting.
4. Exemption Result: After passing the review, the contract can be cancelled, and the security deposit will be fully refunded (completed within 30 working days); the security deposit cannot be transferred.
5. (2) No Visa, No Pay

Applicable Population: Only for international visa applicants.

1. Situation 1: No visa obtained before the start of the lease term
2. Application Materials: A visa rejection notice issued by the UK Visas & Immigration + a compliant cancellation email (indicating the visa rejection and the intention to cancel, name, and apartment information).
3. Time Node: The materials need to be submitted within 3 natural days after receiving the rejection notice, and no later than September 20th (for academic year bookings).
4. Exemption Result: If qualified materials are submitted on time, the contract can be cancelled without penalty, and the security deposit will be fully refunded; if not submitted in time or the lease term has already started, the tenant is responsible for the rent for the entire lease term until successful re - letting.
5. Situation 2: Visa revocation after the start of the lease term
6. Notification Requirements: The apartment team needs to be informed through the designated email within 48 hours after receiving the revocation notice.
7. Application Materials: A visa revocation notice from the UK Visas & Immigration + a withdrawal certificate issued by the university.
8. Liability Division: The tenant needs to move out of the apartment immediately but is still responsible for the rent until a substitute tenant is found, or until the end of the notice period in accordance with the legal provisions.
9. 5. Other Important Clauses

(1) No Voluntary Cancellation after Check - in

Once checked in, regardless of whether the studies are terminated or not, the lease agreement cannot be cancelled; the tenant needs to move out immediately but is still responsible for the remaining lease term rent until successful re - letting, or until the end of the notice period as required by law. The security deposit refund rules after successful re - letting are the same as those for "cancellation after check - in after the cooling - off period".

Supplementary Requirements: After successful re - letting or the end of the notice period, the keys need to be returned to the apartment office within 5 working days, and contact information needs to be confirmed for subsequent notifications.

(2) Cancellation due to Medical and Special Circumstances

1. Medical Situations

Applicable Premise: The medical condition needs to have been declared when applying for the apartment, and this condition leads to the inability to continue studies.

1. Application Materials: A cancellation email (indicating the medical reason) + a doctor's certificate + a university withdrawal/deferral certificate.
2. Liability Division: The tenant is responsible for at least 4 weeks' rent, or until the end of the current rent cycle (whichever is longer); the rent cycle is defined as dividing the full - term contract amount into 3 equal installments, which is independent of the initially selected payment method.
3. Undisclosed Medical Condition: The tenant is responsible for the rent for the entire lease term until successful re - letting.
4. 2. Sensitive/Special Exceptional Circumstances

Application Method: Submit a written application through the designated email, attached with relevant supporting materials (medical certificates, school certificates, etc.).

1. Review Process: Reviewed by the special - circumstances committee, and a final decision will be given within 10 working days (which may be extended due to landlord approval); the review result will be notified to the tenant and the guarantor in writing.
2. 审核流程：由特殊情况委员会审核，10个工作日内给出最终决定（可能因房东审批延长）；审核结果将书面通知租户及担保人。