General Provisions

This intermediary platform only provides apartment information display and reservation docking services and does not participate in the signing and performance of lease contracts. All rights and responsibilities for cancellations shall be executed by the apartment and the tenant in accordance with this official cancellation policy, and the platform shall not bear any relevant legal responsibilities.

I. Basic Reservation Rules

1. If there is no suitable housing within 2 working days after submitting the application, no fees will be charged;
2. After receiving the room type offer, for regular reservations, the deposit shall be accepted and paid within 3 days, and during the peak period of admission settlement from August to September, it shall be within only 1 day. If the time limit is exceeded, the offer will automatically expire, and re-booking does not guarantee the same room type, the same price, or the same activity;
3. After accepting the offer and paying the deposit, the contract has full legal binding force, and the tenant shall bear all the rent for the entire lease term.

II. 7-Day Cooling-off Period (Non-liability Cancellation Applicable to All Grades)

1. Time Limit: Within 7 natural days from the date of completing the reservation;
2. Operation: Send an email to the official designated email address to apply for cancellation;
3. Refund: The deposit will be fully refunded. The refund cycle is affected by the process of the deposit supervision institution, and the platform cannot speed it up.

III. Regular Cancellation Rules After the Cooling-off Period / After Taking the Key and Moving In

1. Core Liability: The tenant shall bear the full rent for the entire lease term until the apartment reviews and approves the replacement tenant to complete the signing and move-in;
2. Apartment Obligation: Only provide assistance and has no obligation to actively look for a replacement tenant;
3. Tenant Obligation: Keep the house clean and rentable and cooperate with the viewing;
4. Subletting Deduction: After matching a compliant replacement tenant, a £50 contract change fee will be deducted from the deposit; an additional £20 international transfer fee will be deducted for refunds from overseas bank cards;
5. Special Risk: If the replacement tenant cancels within their 7-day cooling-off period, the original tenant still needs to continue to bear the rent and find a new replacement;
6. Deposit Restriction: The deposit cannot be transferred to others or postponed to the next academic year;
7. Check-out Requirements: Return all keys within 5 working days after the replacement tenant is approved.

IV. Freshman Undergraduate / Master's New Student Exclusive Exemption (No Place No Pay)

Application: If not meeting the admission score line, the school revokes the admission; or if the grades exceed expectations and the institution is changed

Hard Application Conditions

1. Submit the materials within 3 natural days after the results are released, and the latest deadline is August 28th, whichever is earlier;
2. Materials: Send a cancellation application to the reservation email + UCAS / official rejection letter from the university / adjusted admission certificate;
3. Time Limit: The deposit will be fully refunded within 30 days after the materials are verified to be correct;
4. Consequences of Overdue: If not submitted on time, 4 weeks' notice is required, and the rent for the 4-week gap period shall be paid normally.

V. Exemption Rules for Sophomores and Above

There are only two situations where liability-free cancellation is possible:

1. Cancel within the 7-day cooling-off period;
2. If the school revokes the admission, submit the school's official certificate within 3 days after the result is released, and the deposit will be fully refunded; if overdue, 4 weeks' rent gap shall be borne;除此以外只能走转租流程。

VI. Exemption for International Students in Case of Visa Refusal / Visa Expiration (No Visa No Pay)

1. Refusal Before the Lease Term Starts

1. Submit the official visa refusal document from the embassy within 3 days after receiving the refusal notice;
2. The materials must be delivered to the apartment before September 1st, and if approved after review, the deposit will be fully refunded;
3. If not submitted on time: 4 weeks' notice is required and the rent for the gap period shall be borne.

2. After the Lease Term Has Started but Before Moving In

The refusal materials need to be submitted, and at the same time, a 4-week rent notice period shall be fulfilled.

3. After Moving In and the Visa Is Revoked

Inform by email within 48 hours after receiving the revocation notice, and simultaneously provide the UKVI official document + the school's withdrawal certificate, and handle it in accordance with the relevant terms of the school.

VII. Exemption from Cancellation After Moving In (Under the Premise of No Subletting)

Only when the student status is revoked by the school / suspended for more than 60 days can an application be made:

1. Submit a written cancellation application at least 4 weeks in advance;
2. Provide the school's official withdrawal / medical suspension certificate;
3. Submit the materials for review; if the above conditions are not met, the rent liability can only be relieved through subletting.

VIII. Special Case Appeal Channel

In case of special circumstances such as medical treatment or major changes, a special review team can be submitted with complete certificates by email, and a final ruling will be given in about 10 working days, and the result cannot be appealed.

IX. Supplementary Special Priority Rules

If the student signs an official lease agreement / nomination agreement with the school, the school's cancellation policy shall have a higher priority than this apartment's policy.