I. General Provisions

1. This intermediary platform only provides apartment information display and reservation docking services, and does not participate in the signing and performance of the lease. The rights and obligations related to the lease, the cancellation process and the division of responsibilities are determined by the tenant and the apartment and its associated brands (or landlords) based on the formal lease and the official cancellation policy. This platform does not assume any legal liability for the performance of the lease and the cancellation results.

II. Key Rules in the Reservation Stage (Uncompleted Reservation)

1. Application Not Approved: If the apartment cannot provide you with a room, it will notify you within 2 working days after receiving the application, and you do not need to pay any fees.
2. Offer Validity Period: During the ordinary reservation period, the room Offer is valid within 3 natural days after it is issued and will automatically expire after the expiration; during the peak period (the results announcement and make-up admission stage in August - September), the Offer is only valid within 1 natural day and will automatically expire after the expiration.
3. Reservation生效条件: Only when you accept the Offer and pay the deposit, the reservation is officially completed and a legally binding contract relationship is established between the two parties.
4. Offer Reissue Instructions: The expired Offer can be applied for reissue, but there is no guarantee that the original room, original price or original discount is still available.

III. Cancellation Classification and Core Rules (Divided by Cancellation Time Nodes)

(I) Cancellation within the Cooling-off Period (Initial Cancellation Period)

1. Application Time: Within 7 natural days after the reservation is completed (counting from the reservation date).
2. Refund Rules: The deposit can be fully refunded.
3. Exemption Note: The refund cycle may take several weeks (depending on the progress of the deposit being deposited into the rental deposit plan), and we have no control over the refund speed.
4. Application Method: You need to send a cancellation email to the apartment through the email used for the reservation, and the email should indicate the name and reservation apartment information.

(II) Cancellation after the Cooling-off Period (Before Taking the Key/Before Moving In)

1. Core Liability: The tenant needs to bear the rent for the entire lease term until an alternative tenant recognized by the landlord is found and the re-rental is completed.
2. Key Exemption Clauses: The apartment party has no obligation to sign a lease with the alternative tenant recommended by the tenant; the re-rental price is the current market price, and there is no guarantee that it is the same as the original rent; the apartment party and the landlord have no mandatory obligation to find an alternative tenant and will only make every effort to assist.
3. Refund Rules (After Successful Re-rental): The deposit can be refunded, but a £50 contract change fee will be deducted; if the refund is made to a non-UK bank, an additional £20 international bank handling fee will be deducted; the deposit cannot be transferred to other tenants or carried forward to the next year.
4. Supplementary Explanation: Only when the alternative tenant's cooling-off period ends, or the alternative tenant has paid the rent and moved in, can the original tenant be released from the contract liability; if the alternative tenant cancels within his 7-day cooling-off period, the original tenant still needs to bear the rent until the next alternative tenant is found.

(III) Cancellation after the Cooling-off Period (After Taking the Key/After Moving In)

1. Core Liability: The same as the cancellation after the cooling-off period and before moving in, you need to bear the rent for the entire lease term until the successful re-rental; additionally, you need to ensure that the room is in a clean and rentable state (the same as when you moved in) and cooperate with the property viewing.
2. Refund Rules: The same as the cancellation after the cooling-off period and before moving in; if the lease is terminated due to the expiration of the notice period in line with the current laws and regulations, the £50 contract change fee will not be deducted.
3. Special Explanation: For tenants who move out early, they can only apply for the refund of the deposit until the end of the lease term.

(IV) Exclusive Cancellation Policy for Ireland Region

1. Cancellation within 24 hours after signing the contract: There is no need to bear the liability for the entire lease term, but the deposit will not be refunded;
2. Cancellation after confirming the payment: All paid amounts will be forfeited.

IV. Special Exemption Policies ("No Place, No Pay", "No Visa, No Pay")

(I) No Place, No Pay

1. Applicable Groups: Only for first-year undergraduate and first-year postgraduate applicants

1. Exemption Situations: The university withdraws the admission notice due to failure to meet the admission score; due to exceeding the expected score, choosing to study at another university (only applicable to first-year undergraduates).
2. Application Materials: The rejection letter issued by the university/UCAS, the UCAS status screenshot (proving non-compliance), or the admission certificate of the new university (obtained through UCAS transfer); a compliant cancellation email (the same as the requirements for the cooling-off period cancellation email).
3. Time Node: The materials need to be submitted within 3 natural days after the results are announced and no later than August 28 (whichever is earlier).
4. Exemption Result: After passing the review, the contract can be terminated without penalty, and the deposit will be fully refunded (the refund will be completed within 30 working days).
5. Overdue Liability: If the materials are not submitted within 3 natural days, you need to bear the rent for the entire lease term until the successful re-rental.

2. Applicable Groups: Second-year and above students

1. Exemption Situations: The university withdraws the study qualification for the next academic year due to failure to meet the score requirements.
2. Application Materials: The university-issued "non-compliance and withdrawal of qualifications" certificate + a compliant cancellation email.
3. Time Node: The materials need to be submitted within 3 natural days after receiving the university notice.
4. Overdue/Supplementary Liability: If the materials are not submitted on time: the deposit will not be refunded, and you need to bear the rent for the entire lease term until the successful re-rental; if the lease term has started when receiving the university notice, you need to bear the rent from the start of the lease term until the successful re-rental.
5. Exemption Result: After passing the review, the contract can be terminated, and the deposit will be fully refunded (completed within 30 working days); the deposit cannot be transferred.

(II) No Visa, No Pay

1. Applicable Groups: Only for international visa applicants.
2. Situation 1: Not Obtaining a Visa Before the Lease Term Starts
3. Application Materials: The visa rejection notice issued by the UK Home Office (UK Visas & Immigration) + a compliant cancellation email (indicating the rejection and the intention to cancel, name, and apartment information).
4. Time Node: The materials need to be submitted within 3 natural days after receiving the rejection notice and no later than September 20 (for academic year reservations).
5. Exemption Result: Submitting the qualified materials on time can terminate the contract without penalty, and the deposit will be fully refunded; if not submitted on time or the lease term has started, you need to bear the rent for the entire lease term until the successful re-rental.
6. Situation 2: The Visa is Revoked After the Lease Term Starts
7. Notification Requirements: You need to notify the apartment team through the designated email within 48 hours after receiving the revocation notice.
8. Application Materials: The visa revocation notice from the UK Home Office + the退学证明 issued by the university.
9. Responsibility Division: You need to move out of the apartment immediately, but still need to bear the rent until an alternative tenant is found, or until the notice period in line with the law ends.

V. Other Important Provisions

(I) No Active Cancellation After Moving In

Once you move in, no matter whether you terminate your studies or not, you cannot cancel the lease; you need to move out immediately, but still need to bear the remaining lease term rent until the successful re-rental, or until the notice period specified by law ends. The deposit refund rules after the successful re-rental are the same as those for the cancellation after the cooling-off period and after moving in.

Supplementary Requirements: After the successful re-rental or the end of the notice period, you need to return the key to the apartment office within 5 working days and confirm the contact information for subsequent notification.

(II) Cancellation for Medical and Special Circumstances

1. Medical Conditions

1. Application Premise: The medical condition needs to have been declared when applying for the apartment, and this condition leads to the inability to continue studying.
2. Application Materials: Cancellation email (indicating the medical reason) + doctor's certificate + university退学/延期证明.
3. Responsibility Division: You need to bear at least 4 weeks' rent, or bear until the end of the current rent cycle (whichever is longer); the rent cycle is defined as the total lease term contract amount divided equally into 3 installments, regardless of the initial payment method selected.
4. Medical Condition Not Declared: You need to bear the rent for the entire lease term until the successful re-rental.

2. Sensitive/Special Exceptional Circumstances

1. Application Method: Submit a written application through the designated email, attached with relevant supporting materials (medical certificates, school certificates, etc.).
2. Review Process: Reviewed by the special circumstances committee, and the final decision will be given within 10 working days (may be extended due to landlord approval); the review results will be notified to the tenant and the guarantor in writing.